At Helpnextdoor, I served as the first point of contact for clients through live chat, phone calls, WhatsApp, and email. I answered inquiries and routed complex issues to the right team.
I troubleshot client concerns and followed up until they were resolved, while tracking open requests and sharing status updates. I also maintained client records, schedules, and communication logs in Google Workspace.
At Nanowattz, I tested web applications from the user's point of view, wrote test cases, and documented defects using Jira and Trello. I checked features across devices and browsers and followed up on reported issues.
Earlier, I served customers at Kaly Restaurant and assisted shoppers at Lighthouse Furniture with product questions, orders, and payments. I also completed training in foreign customer service, virtual executive assistance, and virtual assistance.
