Elena Pricope

I coordinate the end-to-end lifecycle of Major Incidents impacting live services and production environments, acting as Incident Commander through service restoration. I monitor operational dashboards and alerts using Grafana and Datadog, triage signals to determine severity and escalation paths, and keep timelines, documentation, and communications accurate with ServiceNow, Jira, and Confluence.

Previously, as a Senior Incident Manager & Team Lead Successor at Accenture, I managed a portfolio of Microsoft enterprise customers as the primary Incident Manager for business-critical incidents. I led Major Incident bridge calls with executive-level communications, ensured SLA compliance, coordinated cross-functional collaboration across engineering and support organizations, and produced operational reports and trend analysis to support service health and operational planning.

I also bring hands-on operational leadership from earlier experience in accounts payable and customer service, including process work, invoice handling, and training new colleagues. I’m motivated by continuous improvement—developing runbooks, mentoring incident managers, and strengthening escalation, communication, and decision-making under pressure.