Claudia Maria Detesan
@claudiamariadetesan
I drive enterprise SaaS adoption, renewals, and technical outcomes across Oracle and Microsoft cloud platforms.
RomaniaWhat I'm looking for
At Oracle and Microsoft, I've owned strategic enterprise customer relationships, driving onboarding, cloud adoption, business reviews, and escalations across complex SaaS environments. I maintained a 95% customer satisfaction rate at Microsoft and achieved 100% renewal retention at Oracle Romania.
I'm now delivering Finance ERP consultancy at Oracle, translating business requirements into functional designs and supporting Oracle SaaS and PaaS implementations, integrations, reporting, and solution validation.
Experience
Work history, roles, and key accomplishments
Provides SaaS Finance ERP consultancy and advisory to strategic customers across Oracle Fusion Financials and E-Business Suite solutions. Leads gap analysis, solution design, proof-of-concepts, and requirements workshops.
Managed a portfolio of strategic customers as the primary technical and operational point of contact, leading onboarding, adoption, and optimization while maintaining a 95% customer satisfaction rate. Managed critical escalations including P1 incidents and drove business reviews.
Lead Customer Success Manager
Oracle Romania
Jan 2018 - Dec 2023 (5 years 11 months)
Managed large enterprise and strategic accounts across multiple Oracle Cloud solutions, achieving 100% renewal retention. Led onboarding, implementation readiness, go-live, and post-launch adoption, and ran QBRs, forecasting, and account planning.
Supported large-scale operational and financial projects involving SAP and NetSuite OpenAir platforms. Managed data migrations, reporting automation, forecasting, and stakeholder reporting.
Education
Degrees, certifications, and relevant coursework
Oracle University
ITIL 4 Foundation, Information Technology
Completed the ITIL 4 Foundation certification.
Agile Foundation & Scrum Advanced
Agile Foundation & Scrum Advanced, Project Management
Completed the Agile Foundation & Scrum Advanced certification.
Salesforce
Salesforce Certification, Customer Relationship Management
Completed the Salesforce Certification.
Cloud Security Alliance
Cloud Security & Infrastructure (CCSK, Application Security), Cloud Security
Completed the Cloud Security & Infrastructure certification, including CCSK and Application Security.
Customer Success Management
Customer Success Management Certification, Customer Success
Completed the Customer Success Management Certification.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Social media
Skills
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