Open to opportunities

Tomás González

@tomsgonzlez

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Customer service executive with strong technical support expertise.

Chile

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What I'm looking for

I seek a role that values customer satisfaction and offers opportunities for growth in technical support and project management.

I am a programming technician with a solid foundation in customer service and technical support. My experience includes providing comprehensive technical assistance, managing digital tools, and ensuring user satisfaction through effective communication. I thrive in high-pressure environments and have a proven track record of resolving technical issues efficiently.

Throughout my career, I have demonstrated my ability to collaborate across departments, leading teams and managing projects to successful outcomes. My role as a Systems Developer at Mandomedio allowed me to achieve a 95% customer satisfaction rate in technical query resolution, showcasing my commitment to excellence in service delivery. I am passionate about leveraging my technical knowledge to enhance user experiences and drive customer retention.

Experience

Work history, roles, and key accomplishments

Systems Developer and User Support

Mandomedio

Dec 2024 - Apr 2025 (4 months)

Provided technical support to end users of the digital certification platform, resolving technical incidents via email and real-time chat. Administered PostgreSQL database and user management system, maintaining detailed records of queries and implemented solutions. Coordinated with development teams to resolve complex problems, achieving 95% customer satisfaction in technical query resolution.

Technical Support PostgreSQL CRM Systems Database Administration Customer Service Email Support Chat Support Problem Solving

Systems Developer and User Support

Mandomedio

Dec 2024 - Apr 2025 (4 months)

Provided technical support to end users of the digital certification platform, resolving technical incidents via email and real-time chat. Administered PostgreSQL database and user management systems, while coordinating with development teams to resolve complex problems, achieving 95% customer satisfaction.

Technical Support PostgreSQL Database Management Customer Service Incident Management Digital Certification Platforms Email Support Chat Support

Technical Support and Monitoring

WALL-E Project

Jul 2024 - Aug 2024 (1 month)

Supervised 24/7 operation of IoT systems in greenhouses, proactively diagnosing and solving technical problems. Implemented an alert and notification system for users, which led to a 35% reduction in resource consumption. Provided remote technical support to greenhouse operators.

Technical Support System Monitoring Process Optimization Alerting

Technical Support and Monitoring

WALL-E Project

Jul 2024 - Aug 2024 (1 month)

Supervised 24/7 operation of IoT systems in greenhouses, proactively diagnosing and solving technical problems. Implemented alert and notification systems for users, achieving a 35% reduction in resource consumption through process optimization. Provided remote technical support to greenhouse operators.

System Monitoring Technical Support Process Optimization Alerting Data Analysis Problem Solving

Project Leader and Coordinator

Reciclanet

Apr 2024 - May 2024 (1 month)

Led a team of 5 people, coordinating tasks and deadlines while maintaining constant communication with investors and potential clients. Developed dashboards for metrics and KPIs monitoring, delivering executive presentations to potential clients and investors. Successfully presented a functional prototype to investors.

Project Management Team Leadership Stakeholder Management KPIs Data Analysis Executive Presentation Trello Jira Microsoft Project

Project Leader and Coordinator

Reciclanet

Apr 2024 - May 2024 (1 month)

Led a team of 5 people, coordinating tasks and deadlines for a project. Maintained constant communication with investors and potential clients, developing dashboards for metrics and KPIs monitoring. Successfully presented a functional prototype to investors.

Project Management Team Leadership KPIs Dashboard Development Prototyping

Education

Degrees, certifications, and relevant coursework

Liceo Técnico Vate Vicente Huidobro

Technical Degree, Computing and Informatics

Grade: Best student of 2024 graduating class

Activities and societies: Featured subjects included Agile Methodologies, Databases, and Digital Customer Service.

Completed a technical degree in Computing and Informatics, specializing in systems development and database management. This program provided a strong foundation in technical programming and computer systems management.

Harvard University

Certificate, Computer Science

Completed CS50, an introductory course to the intellectual enterprises of computer science and the art of programming. Gained foundational knowledge in algorithms, data structures, and software development.

INACAP

Certificate, Computer Application Development

Completed a program focused on computer application development. This training enhanced skills in creating and managing software applications.

IBM Skillbuild

Certificate, Cybersecurity Fundamentals

Completed a certification in Cybersecurity Fundamentals through IBM Skillbuild. This course provided essential knowledge in cybersecurity principles and practices.

Liceo Técnico Vate Vicente Huidobro

Technical Degree in Computing and Informatics, Computing and Informatics

Grade: Best student of 2024 graduating class

Completed a Technical degree in Computing and Informatics, specializing in systems development and database management. Recognized as the best student of the 2024 graduating class. Key subjects included Agile Methodologies, Databases, and Digital Customer Service.

Harvard University

Certification, Computer Science

Completed CS50: Introduction to Computer Science, an intensive course covering foundational concepts of programming and computational thinking. Gained proficiency in algorithms, data structures, and web development.