Open to opportunities

Irene Mutua

@irenemutua

Message

Results-driven data entry clerk with a commitment to accuracy.

Kenya

Message

What I'm looking for

I am looking for a role that values accuracy and offers opportunities for growth.

I am a results-driven professional with a proven track record in data entry and call center operations. My meticulous attention to detail ensures high-quality standards in every task I undertake. Currently, I am spearheading the transition to a new data management system at Tagumpay Group Limited, where I manage and update a database containing over 9,000 records with zero data loss. This initiative has significantly improved data organization and retrieval, showcasing my commitment to accuracy and efficiency.

In my previous role as a Customer Support Representative at Pula Advisors, I sensitized more than 10,000 farmers to purchase subsidized inputs and conducted crop development surveys for monitoring and evaluation. My strong communication skills enable me to engage effectively with clients, address inquiries, and resolve issues promptly. I am adaptable and collaborative, thriving both independently and as part of a team, and I maintain a data accuracy rate of 99% in all my data entry tasks.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Clerk

Current

Tagumpay Group Limited

Aug 2023 - Present (1 year 10 months)

Spearheaded the transition to a new data management system, ensuring smooth and error-free migration and managing a database of over 9,000 records with zero data loss. Coordinated with cross-functional teams to streamline processes, increasing productivity by 20%, and accurately entered data into systems with a 99% accuracy rate.

Data Entry Data Management Database Management Process Improvement

Customer Support Representative

Pula Advisors

Oct 2021 - Jul 2023 (1 year 9 months)

Sensitized over 10,000 farmers on subsidized inputs and conducted crop development surveys for monitoring and evaluation. Assisted field teams with data entry and reconciliations, while handling inbound customer calls to provide timely solutions and ensure satisfaction. Wrote daily and weekly reports on customer interactions following Standard Operating Procedures.

Customer Support Survey Data Entry Customer Satisfaction Reporting Communication Problem Solving

Telesales Representative

Horizon Contact Centre

Feb 2020 - Apr 2021 (1 year 2 months)

Managed high-volume telemarketing operations using client management software and computer dialing. Employed consultative sales techniques to understand customer needs and recommend services, boosting satisfaction through one-call resolutions.

Telesales Telemarketing CRM Software Consultative Sales Customer Satisfaction Customer Retention

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistant

2024 - 2024

Completed a certificate program focused on virtual assistant skills. Developed proficiency in administrative support, scheduling, and communication tools.