Open to opportunities

florence muniu

@florencemuniu

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Dedicated digital marketer with expertise in customer service.

Zimbabwe

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What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

I am a dedicated Digital Marketer and Customer Service Specialist with over 5 years of experience in providing administrative support across various organizations. My proficiency in Microsoft Office Suite and Google Workspace, combined with my exceptional organizational and communication skills, allows me to deliver outstanding results in any role I undertake.

Throughout my career, I have achieved significant milestones, such as increasing revenue by 8% at Jowama Ventures and enhancing customer engagement at Ufra Motors. My commitment to maintaining high standards of service and my attention to detail have consistently contributed to the success of the teams I have been part of.

Experience

Work history, roles, and key accomplishments

Current

Cyber Attendant

Current

Jowama Ventures

Jan 2024 - Present (1 year 5 months)

Currently working as a Cyber Attendant, responsible for various cyber-related tasks. Successfully increased revenue by 8% through effective management and customer service.

Customer Service Data Entry Microsoft Office Suite Problem Solving Communication

Secretary

Ufra Motors

Mar 2022 - Oct 2022 (7 months)

Served as a Secretary, maintaining office cleanliness and providing a welcoming environment for customers. Managed administrative tasks and supported daily operations.

Administrative Support Communication Time Management

Waitress

Rimpa Green

Jan 2019 - Dec 2020 (1 year 11 months)

Worked as a Waitress, providing excellent customer service and managing orders. Ensured a pleasant dining experience for patrons.

Customer Service Time Management Communication Problem Solving

Receptionist

Africana Driving School

Jan 2018 - Dec 2019 (1 year 11 months)

As a Receptionist, I managed front desk operations and student inquiries. Successfully increased the number of students by 5% through effective communication and organizational skills.

Receptionist Communication Data Entry organizational Customer Service

Receptionist / Cashier

Orient Hotel

Jan 2016 - Dec 2016 (11 months)

Served as a Receptionist/Cashier, handling guest check-ins, check-outs, and managing cash transactions. Provided administrative support and ensured smooth hotel operations.

Receptionist Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Online Lessons

Certification, Customer Service

2024 - 2024

Grade: Distinction

Activities and societies: Customer Service Forums

Completed an online course covering Customer Service, Digital Marketing, and SEO principles. Gained knowledge in enhancing customer satisfaction and optimizing online presence.

Saylor.org

Certification, Customer Service

2025 - 2025

Grade: Distinction

Activities and societies: Customer Service Forums

Received high grades and was awarded a certificate indicating my achievements.

Kitengela

Certification, Transcription

2018 - 2018

Grade: 4

Activities and societies: Public Speaking

Undertook training in transcription, developing skills in converting audio to text accurately. This enhanced data entry and administrative support capabilities.

RVIST

Diploma, ICT

2011 - 2013

Grade: Pass

Activities and societies: Volley ball YCS Agricultural Club

Studied Information and Communication Technology, acquiring a broad understanding of IT systems. Developed practical skills in various aspects of technology.