Open to opportunities

gloria chebet

@gloriachebet

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Digital marketer focused on data-driven campaigns, CRM-driven engagement, and smooth office operations.

Kenya

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What I'm looking for

I’m looking for a role where I can run data-driven digital campaigns, strengthen CRM-based customer engagement, and support smooth operations—working with an innovation-driven team that values proactive communication and continuous improvement.

I’m a results-driven Digital Marketer and Office Administrator who manages digital campaigns across multiple platforms while using CRM tools to improve customer engagement. I coordinate follow-ups and after-service communication to resolve issues, protect satisfaction, and build lasting client relationships.

I’ve supported marketing growth by creating engaging social media content, running paid ad campaigns, and planning, executing, and optimizing ads based on data insights. I also conduct market research to understand audience behavior and trends so my recommendations stay grounded in real needs.

Earlier, I built a strong operational and analytical foundation through data accuracy work and internships in Business Analysis and IT Support. Whether analyzing processes for improvement or troubleshooting IT issues, I bring a proactive, adaptable mindset, clear communication, and a focus on delivering excellent service.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing & Office Admin

Current

EasyGari Group

Sep 2024 - Present (1 year 10 months)

Managed and optimized digital marketing campaigns across multiple platforms and supported administrative functions and cross-functional collaboration. Used CRM tools to manage client data and coordinate customer follow-ups to improve engagement and satisfaction.

Digital Campaign Management CRM Customer Engagement Customer Service Administrative Support Cross Functional Collaboration

Digital Marketing Assistant

Pimeys Limited

Apr 2024 - Aug 2024 (4 months)

Created social media content to build brand awareness and ran paid ad campaigns to drive leads and conversions. Planned, executed, and optimized campaigns based on data insights and conducted market research on audience behavior and trends.

Social Media Content Creation Paid Ads Facebook Ads Instagram Ads Google Ads Campaign Optimization Data Driven Marketing Market Research Lead Generation Conversion Optimization

Data Entry Clerk

KNEC

Nov 2023 - Dec 2023 (1 month)

Verified data accuracy and completeness by reviewing, correcting, deleting, or reentering information. Compiled and organized data for easy access while maintaining confidentiality and data security.

Data Entry Data Validation Confidentiality Records Management

Business Analyst Intern

Kenya Revenue Authority (via ICT Authority)

Dec 2022 - Dec 2023 (1 year)

Analyzed tax administration processes to identify improvement opportunities. Gathered requirements from stakeholders and prepared reports and presentations to communicate findings and recommendations.

Process Analysis Tax Administration Requirements Gathering Stakeholder Management Report Writing Presentation Development Process Improvement System Enhancements

IT Support Intern

Rivatex East Africa

May 2021 - Sep 2021 (4 months)

Provided technical support by troubleshooting computer systems and software issues and assisting with IT infrastructure maintenance and upgrades. Monitored network performance and documented system information for internal use.

IT troubleshooting Technical Support software issues IT Infrastructure Systems Documentation