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Charity Wanjohi

@charitywanjohi

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Dynamic customer support and marketing specialist with proven digital strategies.

Kenya

Message

What I'm looking for

I seek a role that fosters growth, values collaboration, and utilizes my marketing expertise.

I am a dynamic and versatile professional with a robust background in data entry, customer service, and digital marketing. My experience as a Digital Marketing Specialist at Patent PC has allowed me to develop and execute impactful digital marketing campaigns, resulting in a 30% increase in website traffic and a 25% boost in social media engagement. I excel in content creation and have a strong commitment to delivering high-quality results.

Previously, I served as a Sales & Marketing Coordinator at Datascience Ltd, where I assisted in planning and executing marketing campaigns, setting and achieving sales targets, and identifying growth opportunities. My earlier role as a Data Entry Clerk honed my analytical and organizational skills, ensuring data integrity and streamlining processes. I am passionate about leveraging my skills to enhance brand visibility and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Specialist

Current

Patent PC

Jan 2023 - Present (2 years 5 months)

Developed and executed digital marketing campaigns, achieving a 30% increase in website traffic and a 25% boost in social media engagement. Managed content creation and implemented SEO strategies to enhance online visibility. Engaged with customers online, providing support and tracking digital metrics.

Digital Marketing SEO Content Creation Google Analytics Social Media Management Customer Engagement Campaign Management Data Analysis

Sales & Marketing Coordinator

Datascience Ltd

Jan 2020 - Jan 2022 (2 years)

Assisted in planning and executing marketing campaigns while achieving sales targets. Developed strategies to meet sales quotas and identified growth opportunities through market analysis.

Sales Strategy Marketing Campaigns Market Analysis Team Collaboration

Data Entry Clerk

Datascience Ltd

Apr 2019 - Jan 2020 (9 months)

Maintained data integrity by accurately entering and verifying data in company databases. Collaborated with team members to streamline processes and organized records for easy retrieval.

Data Entry Process Improvement Team Collaboration

Bank Clerk

Faulu Microfinance Bank Ltd

Jan 2013 - Dec 2017 (4 years 11 months)

Provided exceptional customer support, resolving inquiries and complaints efficiently. Assisted in training new staff and ensured proper transaction processing to maintain high customer satisfaction.

Customer Support Staff Training Problem Solving Communication Skills