Fiyinfoluwa Makinde
@fiyinfoluwamakinde
Customer service and HR professional focused on client relationships and operational excellence.
NigeriaWhat I'm looking for
I am a motivated and adaptable customer service and human resources professional with practical banking and HR experience. I bring a client-people focused approach and strong communication skills honed through roles in transaction operations and HR assistance.
At GTBank I served as a Transaction Officer, managing foreign currency transactions, international money transfers, manager's cheques, and implementing central bank policies while optimizing workflow with technology tools. Previously, as an HR Assistant at FCMB, I maintained employee records, facilitated employee-management communication, and resolved payroll and workplace concerns discreetly.
I hold an HND and OND in Food Science and Technology and a certification from the Chartered Institute of Personnel Management (ACIPM). I am detail-oriented, proficient in Microsoft Office (including Excel), and eager to contribute to a growth-oriented organization that values strong customer relationships and operational integrity.
Experience
Work history, roles, and key accomplishments
Managed retail and foreign currency transactions, improving transaction accuracy and customer satisfaction while enforcing central bank policies to prevent sanctions. Streamlined workflow using banking technology to optimize regional operations.
FCHR Assistant
FCMB
Nov 2017 - Dec 2018 (1 year 1 month)
Maintained employee records and facilitated communication between staff and management to resolve payroll and workplace issues discreetly, supporting HR operations and employee relations.
Graduate Intern
University Teaching Hospital
Aug 2016 - Dec 2017 (1 year 4 months)
Developed and implemented patient diet plans and coordinated kitchen staff to ensure timely meal delivery, improving patient dietary satisfaction and service delivery.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Personnel Management
ACIPM, Human Resource Management
Completed professional certification with the Chartered Institute of Personnel Management (ACIPM), focused on personnel and HR practices.
The Oke-Ogun Polytechnic, Saki
Higher National Diploma, Food Science and Technology
Higher National Diploma in Food Science and Technology completed at The Oke-Ogun Polytechnic, Saki.
The Oke-Ogun Polytechnic, Saki
National Diploma, Food Science and Technology
National Diploma in Food Science and Technology completed at The Oke-Ogun Polytechnic, Saki.
Kings & Queens College, Ibadan
SSCE, Secondary Education
Secondary School Leaving Certificate awarded by Kings & Queens College, Ibadan.
Chartered Institute of Personnel Management (CIPM)
ACIPM, Human Resources / Personnel Management
Completed professional certification with the Chartered Institute of Personnel Management focused on human resources practices.
The Oke-Ogun Polytechnic, Saki
Higher National Diploma (HND), Food Science and Technology
Higher National Diploma in Food Science and Technology with coursework and practicals in food science applications.
The Oke-Ogun Polytechnic, Saki
National Diploma (OND), Food Science and Technology
National Diploma in Food Science and Technology covering foundational topics and laboratory work.
Availability
Location
NigeriaAuthorized to work in
Job categories
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