Victory Odogu
@victoryodogu
Customer support and client success professional resolving complaints and delivering service excellence in banking.
What I'm looking for
I’m a customer support and client success professional with over two years of experience handling customer inquiries, resolving complaints, and delivering consistent service in a fast-paced banking environment. I bring strong communication, record keeping, and cross-team coordination to get issues resolved promptly and professionally.
In my roles, I maintained accurate customer records, followed up on pending cases to ensure full resolution and satisfaction, and supported account operations and customer documentation processes. I also worked across internal teams to resolve service and operational issues on behalf of customers, with a strong focus on compliance and confidentiality.
Alongside customer service, I have background in HR and administration, including onboarding/offboarding coordination, employee relations and conflict resolution, and drafting internal communications. I’m organised, self-driven, and comfortable working independently in a remote setting—built to manage processes, sensitive information, and service outcomes with care.
Experience
Work history, roles, and key accomplishments
People & Culture Associate
Lily Hospitals Limited
Nov 2025 - Feb 2026 (3 months)
Coordinated employee onboarding and offboarding, ensuring proper documentation and compliance. Managed employee relations issues, including conflict resolution and disciplinary processes, while maintaining confidential records and drafting internal communications.
Education
Degrees, certifications, and relevant coursework
Delta State University
Master of Business Administration, Human Resource Management
2024 -
Pursuing an MBA in Human Resource Management at Delta State University (in view).
National Youth Service Corps (NYSC)
National Youth Service Corps (NYSC), National Service
2018 - 2019
Completed national service with administrative and community-facing responsibilities from 2018 to 2019.
Evangel University Akaeze
Bachelor of Science, Accounting
2014 - 2018
Completed a B.Sc. in Accounting at Evangel University Akaeze.
Availability
Location
Authorized to work in
Job categories
Skills
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