Esther Agbaje
@estheragbaje
Customer relations and HR professional delivering empathetic, results-driven service in fast-paced financial environments.
NigeriaWhat I'm looking for
I am a customer relations and human resources professional with experience in high-volume client support, bank operations, and HR administration. I have managed daily inbound and outbound client communications, escalated complex issues, and used tools like Slack, Google Meet, and CRM systems to improve service delivery.
At Zenith Bank I led customer relations as Unit Head, supervised staff, maintained significant DDA balances, handled trade documentation, and supported sales efforts that persuaded clients to purchase shares. I also have teller experience and have worked in HR roles handling recruitment, payroll, training, and employee relations.
I bring strong complaint-resolution skills, attention to detail, multi-tasking ability, and a focus on preserving client relationships and operational accuracy. I volunteer in community development and have leadership experience in church and youth service activities.
Experience
Work history, roles, and key accomplishments
Client Support Agent
HFMARKETS
Oct 2024 - Present (1 year 2 months)
Manages a high volume of 120+ daily inbound and outbound client calls, escalates complex matters to relevant teams, and preserves client relationships through empathetic, solution-focused communication.
ZBUnit Head, Customer Relations
Zenith Bank
Jan 2022 - Oct 2024 (2 years 9 months)
Administered customer service operations and second-level supervision, maintained DDA balances over ₦150,000,000 and €20,000, and drove relationship growth including persuading clients in share sales totaling ₦140,000,000.
ZBTeller
Zenith Bank
Oct 2021 - Jan 2022 (3 months)
Handled daily customer financial transactions including deposits, withdrawals and transfers while maintaining confidentiality and end-of-day ATM/process balancing.
Human Resource & Admin Officer
Newgate Hospital
Feb 2021 - Jun 2021 (4 months)
Managed recruitment, payroll processing, training and development, facility operations, and handled disciplinary actions to ensure smooth daily operations.
Customer Service Representative
Style Goes To Church
Jan 2020 - Apr 2020 (3 months)
Responded to customer enquiries, calls, emails and complaints, and promoted discount sales to drive orders and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
CCChartered Institute of Personnel Management (CIPM)
Associate, Human Resources
2022 - 2022
Completed the Associate program at the Chartered Institute of Personnel Management in 2022 focused on HR best practices and professional standards.
RSRome Business School
Master of Business Administration, International Human Relations & Management
2022 - 2022
Completed an MBA in International Human Relations & Management in 2022 with emphasis on global HR and management practices.
ULUniversity of Lagos
Bachelor of Science (Hons), Geography and Planning
2013 - 2017
Earned a B.Sc. (Hons) in Geography and Planning from the University of Lagos between 2013 and 2017.
De-Mays High School
Senior Secondary Certificate, Secondary Education
2006 - 2012
Completed Senior Secondary Certification Examination at De-Mays High School, Lagos, covering secondary education through 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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