Open to opportunities

Firen Aulia

@firenaulia

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TikTok Shop Operations Specialist improving live commerce sales through seller, campaign, and conversion optimization.

Indonesia

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What I'm looking for

I’m looking for a fast-paced e-commerce team where I can own TikTok Shop live commerce operations—running campaigns, affiliate programs, and inventory/order processes—to grow GMV and conversion with data-driven reporting.

I’m a results-oriented TikTok Shop Operations Specialist focused on live commerce execution and end-to-end e-commerce growth. I manage TikTok Shop operations across Seller Center activities, campaigns, affiliates, ads, product catalog optimization, inventory coordination, and KPI reporting.

In my most recent TikTok Shop Operations & Live Commerce Specialist role, I supported approximately IDR 300 million monthly GMV and maintained 100+ active product SKUs with accurate pricing, stock availability, and product information. I also supervised 10 live hosts, improving operational flow and performance monitoring.

I drive measurable outcomes by optimizing conversion—delivering a 5% conversion rate increase through campaign optimization, product arrangement, and operational improvements. I’m comfortable coordinating across marketing, warehouse, customer service, and creator teams to run Flash Sales, Affiliate Center programs, and TikTok Shop marketing initiatives while continuously improving processes.

Experience

Work history, roles, and key accomplishments

Live Commerce Specialist

Roystone Indonesia

Hosted daily live shopping sessions and supported operational execution for Roystone Indonesia. Coordinated with operations and marketing teams to improve campaign performance and assisted with product preparation, promotional planning, and inventory coordination.

Live Operations Marketing Planning Team Coordination

Live Commerce Specialist

PT Shiyou

Promoted products through TikTok Live while supporting campaign execution at PT Shiyou. Assisted customers with product recommendations and purchasing decisions.

TikTok Campaign Execution Product Recommendations

E-Commerce Specialist

Hello Pajamas

Managed day-to-day e-commerce operations for Hello Pajamas to ensure smooth marketplace performance. Created and optimized product listings, monitored inventory and coordinated stock availability with the warehouse team, supported promotional campaigns, and analyzed sales reports and marketplace performance to identify growth opportunities.

E Commerce Operations Product Listing Optimization Product Catalog Management Warehouse Coordination Marketing Support Sales Reporting Customer Service Coordination

E-Commerce Specialist

UMC Journey

Managed day-to-day e-commerce operations for UMC Journey, ensuring accurate product information and pricing while maintaining product catalogs and monitoring stock for active SKUs. Supported promotional campaigns and Flash Sales, assisted with order monitoring and operational reporting, and analyzed sales performance to improve customer conversion.

E Commerce Operations Product Catalog Management Flash Sale Management Operational Reporting Sales Performance

TikTok Shop Ops Specialist

Tec.do 2.0

Managed daily TikTok Shop live commerce operations for Tec.do 2.0, supporting approximately IDR 300M monthly GMV and overseeing 100+ SKUs and 10 live hosts. Improved conversion rate by 5% through campaign optimization, Flash Sale planning, affiliate management, TikTok Ads, product listing/catalog optimization, inventory coordination, and KPI reporting.