Open to opportunities

lia nur hidayah

@lianurhidayah

Ecommerce Manager specializing in Amazon & Shopify marketplace growth, sales optimization, and scalable international operations.

Indonesia

Message

What I'm looking for

I’m looking to lead end-to-end Amazon and Shopify growth for international markets, partnering cross-functionally to improve listings, inventory, and performance analytics, and drive measurable revenue expansion with a customer-first mindset.

I’m an Ecommerce Manager with 5+ years of experience driving growth across ecommerce, SaaS, and technology sectors. I specialize in Amazon and Shopify operations, marketplace optimization, and commercial growth strategies for both enterprise brands and international ecommerce businesses.

Currently, I manage Amazon and Shopify operations for US and European markets. I oversee product listings, inventory planning, order processing, and marketplace performance analysis—using sales performance, customer trends, and operational KPIs to identify and execute growth opportunities.

My track record combines marketplace growth with sales performance optimization, customer retention, and cross-functional stakeholder management. I partner with marketing, operations, and customer service teams to improve customer experience and business efficiency, while supporting marketplace expansion initiatives.

Alongside ecommerce execution, I bring a strong account and customer success background. I’ve held roles including Senior Account Manager, Corporate Relationship Manager, and Key Account positions, and I also built and managed a local food and beverage business—strengthening my commercial mindset and execution discipline.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce Manager (Amazon/Shopify)

Current

Bag-all

Jan 2026 - Present (6 months)

Manage end-to-end ecommerce operations across Amazon and Shopify for US and European markets, including product listings, inventory, order processing, and marketplace optimization. Monitor sales performance and operational KPIs and coordinate with marketing, operations, and customer service to support expansion and growth initiatives.

Amazon Seller Central Shopify Management Marketplace Growth Product Listing Optimization Marketplace Optimization Sales Performance Inventory Planning Reporting Cross Functional Collaboration

Corporate Relationship Manager

Cartrack Technologies Indonesia

Apr 2025 - Dec 2025 (8 months)

Managed strategic relationships with corporate clients and drove portfolio growth through account expansion, retention, and upselling. Collaborated with internal teams to deliver mobility and telematics solutions aligned to client objectives.

Strategic Account Management Portfolio Growth Customer Retention Upselling Stakeholder Management Mobility Solutions Cross Functional Collaboration

Senior Account Manager

EasyEat Indonesia

Nov 2023 - Mar 2025 (1 year 4 months)

Managed strategic partnerships with restaurant groups and enterprise clients, developing account growth strategies to increase platform adoption and customer engagement. Provided consultative support and collaborated with product, sales, and marketing teams to deliver tailored business solutions.

Strategic Partnerships Account Growth Platform Adoption Customer Engagement Consultative Sales Stakeholder Management Cross Functional Collaboration

Key Account Specialist (E-Commerce)

Jet Commerce

Jun 2023 - Oct 2023 (4 months)

Managed ecommerce marketplace operations and growth initiatives for enterprise brands, executing promotional campaigns and marketplace optimization. Analyzed sales performance and market trends to improve brand visibility and conversion, supporting end-to-end campaign planning, content optimization, and performance monitoring.

Marketplace Operations Marketplace Optimization Promotions And Campaigns Sales Performance Analytics Market Trends Content Optimization Campaign Planning Performance Monitoring

Key Account Executive (Commerce)

SIRCLO

Jul 2022 - May 2023 (10 months)

Managed ecommerce operations and marketplace performance for enterprise brands, using data-driven recommendations to improve sales growth and customer acquisition. Coordinated with supply chain, marketing, and commercial teams and supported strategic marketplace campaign planning and execution.

E Commerce Operations Sales Growth Customer Acquisition Supply Chain Coordination Strategic Planning Promotional Activities

Founder

Cikincikin

May 2021 - Dec 2022 (1 year 7 months)

Established and managed a local food and beverage business from concept to execution, developing business strategy, marketing initiatives, and partnership programs. Managed day-to-day operations, customer acquisition, and brand development while building relationships with local partners and suppliers.

Business Strategy Operations Management Partnership Development Customer Acquisition Brand Development Partnership Management

Key Account Management Executive

LummoSHOP

May 2021 - Jun 2022 (1 year 1 month)

Managed a portfolio of 100+ SMB merchants across multiple industries, driving merchant growth and achieving 100% TPV target attainment. Maintained 90% client retention through proactive customer success programs and collaborated with marketing and analytics to improve merchant performance and platform adoption.

Portfolio Management Strategic Account Development Customer Success Platform Adoption Cross Functional Collaboration

Lecturer in Chemistry

Universitas Negeri Malang

Jan 2020 - Jan 2021 (1 year)

Delivered lectures and laboratory sessions in chemistry education and mentored students. Supervised research projects and developed course materials and assessment frameworks.

Chemistry Education Lecturing Student Mentorship Assessment Design