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Gilang Pratama

@gilangpratama

E-commerce and operations specialist at RECOVR PHYSIOTHERAPY, improving clinic workflows and patient booking operations.

Indonesia

Message

At RECOVR PHYSIOTHERAPY, I plan digital marketing campaigns and coordinate clinic operations, from booking workflows to patient reminders. I also create SOPs, KPI trackers, and reporting tools to support consistent performance.

Across Shopee, SIRCLO, VIVO MOBILE INDONESIA, NATURELLE BODY CARE, and JET COMMERCE, I managed marketplace campaigns and product data across hundreds of SKUs. My campaign work contributed to exceeding a 180% unit sales target at VIVO MOBILE INDONESIA and achieving 128% of GMV and 110% of viewer targets through Shopee Live.

Experience

Work history, roles, and key accomplishments

Current

Marketing & Operation Manager

Current

Recovr Physiotherapy

May 2026 - Present (6 months)

Lead marketing and operational initiatives for a sports physiotherapy and recovery clinic. Plan digital marketing campaigns, develop partnerships, coordinate clinic operations, and create SOPs and KPI trackers.

Digital Marketing Social Media Campaign Management Partnership Development Operations Management SOP Development KPI Tracking Patient Experience

Co-Founder & Business Operation Lead

Afters Beauty & Store

Apr 2025 - Apr 2026 (1 year)

Founded and operated a beauty studio and curated fashion concept store with consignment-based retail. Managed partnerships with 5 local fashion brands and handled daily operations, social media content, and inventory tracking.

Business Operations retail management Inventory Management Social Media Marketing Content Creation Partnership Management Customer Experience Spreadsheets

Senior Key Account Specialist

Jet Commerce

Jun 2024 - Feb 2025 (8 months)

Managed e-commerce operations and marketplace growth for global beauty brands across Tokopedia, Shopee, Lazada, and TikTok Shop. Handled 200-500+ SKUs and executed 10-20+ campaigns per month.

E Commerce Operations Marketplace Management Campaign Execution Data Validation SKU Management Data Tracking Platform Guidelines

Brand Marketing & E-commerce Manager

Naturelle Body Care

Apr 2023 - May 2024 (1 year 1 month)

Led brand marketing and digital commerce initiatives for an eco-conscious body care brand. Managed 50+ SKUs, executed product launches, ran digital ad campaigns, and managed B2B partnerships with hotels and villas.

Brand Marketing eCommerce Management Digital Advertising Meta Ads Shopee Ads Tokopedia Ads Market Research B2B Partnerships Product Launch

E-commerce Key Account Executive

Vivo Mobile Indonesia

Aug 2022 - Mar 2023 (7 months)

Managed marketplace store performance including campaign execution, traffic growth, and conversion optimization. Exceeded 180% of unit sales target in Q3 2022 and handled 100-300+ SKUs.

E Commerce Operations Campaign Execution Conversion Rate Optimization SKU Management Data Analysis Google Sheets Excel Competitive Analysis Product Page Optimization

E-commerce Key Account Executive

Sirclo

Aug 2021 - Jul 2022 (11 months)

Managed e-commerce operations for assigned brands, ensuring accurate product data, pricing, and stock availability. Surpassed 115% GMV target in Q2 2022 and handled 500+ SKUs.

E Commerce Operations SKU Management Data Accuracy Inventory Planning Campaign Execution Google Sheets Excel Data Analysis Coordination

Shopee LIVE - Key Account Specialist

Shopee

Jun 2020 - Aug 2021 (1 year 2 months)

Delivered 128% GMV and 110% viewer targets in Q4 2020 by optimizing Shopee Live campaign execution and seller participation. Managed a portfolio of 50+ SME and local brand sellers.

Live Streaming Campaign Execution Seller Management Data Analysis GMV optimization Seller Onboarding Webinar Management Content Creation

Shopee LIVE – Cross Border Creative Specialist

Shopee

Aug 2018 - May 2020 (1 year 9 months)

Planned and executed 10-20+ live streaming campaigns per month for cross-border sellers. Created 20-50+ content assets and led live stream operations as PIC for Shopping Global programs.

Live Streaming Campaign Planning Content Creation Visual Design Video Production Event Coordination Hosting Audience Engagement