At Ascend Creative Indonesia Agency, I handled e-commerce operations on TikTok Shop, Shopee, and Tokopedia. I uploaded products, managed SKUs, and prepared Double Date, Payday, Seasonal, and Flash Sale campaigns.
I also mapped product prices and identified slow-moving products and potential hero products. I responded to customer questions and complaints and monitored reviews and feedback to support marketplace service quality.
At PT Sebastian Citra Indonesia (Roti’O), I trained outlet teams on SOPs and product-making standards, planned daily sales, and conducted stock opname. My experience also includes supporting payroll administration and customer transactions at PT Bank Rakyat Indonesia (BRI), and handling teller transactions at PT Bank Negara Indonesia (BNI).
