JING GUO
@fionaguo
A highly accomplished and results-driven leader with over 15 years of experience in cross-functional program coordination and strategic leadership.
What I'm looking for
A highly accomplished and results-driven leader with over 15 years of experience in stakeholder relationship management, cross-functional program coordination, and strategic leadership.
Proven ability to build and maintain high-value relationships, empower cross-cultural teams to achieve shared objectives, and drive organizational growth through sustained engagement and operational excellence.
Bilingual in English and Mandarin, adept at navigating complex global environments and fostering collaborative partnerships.
Experience
Work history, roles, and key accomplishments
Cultural Immersion Programs
Pilot Missionary
Sep 2024 - Present (1 year)
● Participated in intercultural training projects, engaging with diverse local communities to deepen cross-cultural understanding.
● Strengthened adaptability, resilience, and interpersonal communication through shared living and community activities.
● Broadened perspectives beyond business settings, fostering a more global and empathetic mindset.
Key Strategic Account Manager
Futurefab.AI
Nov 2023 - Sep 2024 (10 months)
● Drove business expansion by securing all new FPD projects and penetrating two 300mm Semiconductor Fabs, contributing to double-digit revenue growth.
● Promoted AI-driven solutions into accounts, accelerating product validation and strengthening long-term partnerships.
● Influenced executive decision-making by aligning strategic growth with client technology roadmaps.
Client Service & Project Manager
Futurefab.AI
Oct 2021 - Oct 2023 (2 years)
● Directed 20+ project managers and engineers to deliver 80% of company-wide revenue from FPD projects.
● Streamlined delivery processes, achieving >95% on-time acceptance across major clients (BOE, Tianma, Visionox, CSOT).
● Strengthened client trust through proactive issue resolution, ensuring sustainable growth.
Sales & Service Manager
Ding Long Co.,Ltd
Dec 2020 - Oct 2021 (10 months)
● Successfully launched new OLED materials into a major R&D and production line, achieving the first commercial order.
● Expanded market presence despite global disruptions, establishing the company as a trusted supplier in the FPD sector.
Regional Consulting Manager
GEN Partners
Nov 2017 - Dec 2020 (3 years 1 month)
● Led consulting team in Greater China, managing operations, client accounts, and complex cross-border projects.
● Coached and mentored consultants, enhancing business development capabilities and win rates.
● Collaborated with international teams to deliver high-impact solutions for multinational clients.
● Cultivated and nurtured strategic relationships with key accounts to drive business growth within the region.
● Fostered strong collaboration and aligned internal and client teams on contracts, pricing, and capacity planning, significantly improving forecast accuracy.
● Led service-focused teams to consistently exceed stakeholder satisfaction benchmarks, strengthening long-term partnerships.
Regional Account Manager
STATS ChipPAC
Jun 2013 - Jan 2015 (1 year 7 months)
● Managed and supported client accounts, facilitating a significant expansion of China revenue by qualifying and scaling 20+ new packaging solutions.
● Collaborated effectively with multinational teams across Asia to maximize resource utilization and reduce costs through strong cross-functional coordination.
● Negotiated complex agreements and fostered client relations.
Key Account Manager
STATS ChipPAC
Dec 2010 - Jun 2013 (2 years 6 months)
● Cultivated strong relationships with a major US account, contributing to a 26.8% increase in annual business and a corporate Silver Award for exceptional partnership.
● Demonstrated strong project leadership by directing global teams to deliver on strategic capacity planning and new product introductions.
Customer Relations & Service Expert
STATS ChipPAC
Dec 2005 - Dec 2010 (5 years)
● Built and maintained strong client relationships across the US and Europe, serving as a key liaison for top 5 global customer accounts.
● Ensured operational compliance by leading cross-team meetings and improvement plans, showcasing a deep commitment to client service and operational excellence.
● Successfully resolved end-to-end client issues , solidifying client trust and loyalty.
Education
Degrees, certifications, and relevant coursework
Hubei Economy College
Bachelor of Economics, International Economics & Trade
2001 - 2005
Activities and societies: CET-6 certification; BEC-2 (Cambridge Business English) Vantage Level
Bachelor of Economics (International Economics & Trade) completed at Hubei Economy College from September 2001 to June 2005.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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