Fiona Grace Marie Mottahedi

Managed property records, tenant information, and leasing documentation using AppFolio, improving record organization and supporting the efficient management of 50+ property-related records. Coordinated tenant inquiries, maintenance requests, and follow-ups, helping track and monitor 20+ monthly requests to support timely resolution.

Facilitated interactive operational problem-solving workshops and case discussions, mentoring emerging student leaders in conflict mediation and committee workflows.

Steered on-ground logistics for university-wide flagship gatherings, preventing bottlenecks and maintaining strict adherence to program run-times.

Directed live backstage operations and candidate pacing, resulting in a zero-delay live showcase executed strictly within the official run-of-show. Authored the complete 3-hour pageant script and ensured transparent deliberations and VIP hospitality for the panel of adjudicators.

Headed the 5-day operational rollout and committee budget utilization for a college-wide welfare campaign, securing record delegate turnout and cross-departmental alignment.

Pioneered and managed Speak Up, Komersyo, an institutionalized grievance and feedback pipeline that accelerated issue intake and reduced turnaround time for student welfare concerns. Designed and instituted a proactive mental health referral pathway, directly bridging high-need students with licensed counseling professionals and eliminating intake bottlenecks.

Mobilized and deployed a contingent of 400+ volunteers across functional stadium sectors, ensuring zero-delay station handovers and immediate incident escalation.

Anchored the university-wide general assembly as primary stage emcee, engaging hundreds of scholars while maintaining precise alignment with stage management and executive program cues.

Handled an average volume of 120 calls per day in a fast-paced retail account, maintaining strict adherence to handling time and schedule metrics. Achieved a 4.90 quality performance/customer satisfaction (CSAT) rating by resolving customer inquiries and de-escalating concerns with empathy.

Co-executed college-wide student welfare campaigns and standardized departmental documentation protocols, ensuring 100% record accuracy and continuity for incoming projects.

Spearheaded cross-functional logistics, vendor procurement, and deployment of 30+ medical volunteers in Rodriguez, Rizal, successfully delivering free healthcare services to underserved community beneficiaries.

Conducted initial screening interviews to evaluate candidate competencies, communication skills, and role suitability. Screened applicant resumes and evaluation forms against qualification criteria, recommending top talent for department hiring rounds.

Maintained systematic filing and archival of confidential student counseling records, achieving 100% adherence to institutional data privacy standards and eliminating retrieval delays.

Pursuing a Bachelor of Science in Business Administration with a major in Human Resource Management, expected to graduate in 2026.