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Shainly Nicolette Ayo

@shainlynicoletteayo

Virtual Assistant and Social Media Specialist coordinating freelance operations, procurement workflows, and multi-channel client support.

Philippines

Message

In my freelance work as an Administrative & Customer Operations Coordinator, I streamline digital operations and synchronize multi-calendar systems for clients. I also manage procurement workflows and digital records, maintaining 100% data accuracy.

I’m the primary contact for vendor and client communications through Slack and Zoom, and I resolve inquiries across channels. My work includes scheduling, administrative operations, and customer support.

At Far Eastern University, I coordinated timelines and tasks for a five-member research team using Trello and Notion, achieving 100% on-time delivery for project milestones. I also organized research datasets in Google Sheets and produced technical reports.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Customer Operations Coordinator

Current

Freelance

Jun 2025 - Present (1 year 4 months)

Streamlined daily digital operations and synchronized multi-calendar systems, improving time-management efficiency for clients. Managed multi-channel vendor and client communications and end-to-end procurement workflows with 100% data accuracy.

Slack Zoom Calendar Management Procurement Data Management Customer Relationship Management

Student Analyst & Data Recorder

Philippine Women's University

Aug 2024 - Sep 2024 (1 month)

Managed systematic chat and digital communication channels for cross-functional teams, eliminating 100% of scheduling conflicts. Inputted and verified critical data reports with high attention to detail and maintained strict information confidentiality.

Data Entry Quality Assurance Confidentiality Communication Skills

Lead Student Researcher & Project Coordinator

Far Eastern University

Jun 2022 - Mar 2023 (9 months)

Coordinated project timelines and daily task assignments for a 5-member team using Trello and Notion, achieving a 100% on-time delivery rate. Compiled and organized complex research datasets using advanced Google Sheets features and produced professional technical reports.

Trello Notion Google Sheets Project Coordination Research Technical Writer

Education

Degrees, certifications, and relevant coursework

Philippine Women’s University

Bachelor of Science in Nursing, Nursing

Completed first year of undergraduate studies in Bachelor of Science in Nursing, with relevant coursework in computer applications, professional communication, and data recording and management.

Far Eastern University

Senior High School Diploma, Science, Technology, Engineering, and Mathematics

Earned a Senior High School Diploma in the STEM strand, with relevant coursework in research and technical writing, digital literacy, and organizational systems.