Filbergh Escano Rantayo

Manage daily executive administrative operations for a licensed financial professional, including calendar coordination, appointment setting, and outbound lead outreach. Create marketing content, moderate social media, and support recruiting and business operations.

Managed customer inquiries via email, resolving order, product, and shipping concerns while maintaining brand standards and supporting customer satisfaction goals.

Handled high-volume customer inquiries via email and social media using Gorgias, resolving product, order, and shipping issues across multiple markets while maintaining a consistent brand voice.

Monitored social media platforms and responded to product-related questions with quick, empathetic responses while maintaining brand voice.

Wrote blogs, product descriptions, email content, and social media posts. Transcribed and edited audio/video files according to guidelines.

Optimized SEO content for product names, bullet points, and listings. Handled keyword research and competitor analysis.

Summarized US Civil cases and encoded data for legal processing.

Earned a Bachelor of Arts in Political Science from the University of Pangasinan from 2007 to 2011.

Completed secondary school at Great Pleabeian College from 2003 to 2007.