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Chrisha Mae Cuenca

@chrishamaecuenca

I help busy entrepreneurs scale smarter—EA, SMM, Head of Support & Product Data Manager with 3+ years experience. Clean ops, happy customers.

Philippines

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What I'm looking for

I seek a role where I can independently manage operations, customer support, and e-commerce tasks within a collaborative, growth-focused team that values organization and tangible results.

I am a versatile Executive Assistant and Operations Specialist with over three years supporting business owners in social media management, customer support, product data management, and administrative operations. I take ownership of projects, streamline workflows, and keep deadlines on track with minimal supervision.

My background includes managing customer inquiries via Gorgias, handling orders and refunds in Shopify, and maintaining product catalogs and store layouts in WordPress. I also design brand-aligned visuals using Canva and execute social media campaigns that improve engagement and conversions.

I am independent, proactive, and detail-focused, comfortable handling sensitive information and improving operational efficiency. I consistently treat client businesses like my own and aim to deliver measurable improvements in organization and customer retention.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TalentPop

Dec 2024 - Dec 2025 (1 year)

Responded to customer inquiries via Gorgias and managed orders, refunds, and cancellations in Shopify to maintain high satisfaction and retention. Improved record accuracy and expedited issue resolution through product knowledge and organized data management.

Gorgias Shopify Customer Support Order Management Product Knowledge Data Entry

Product Data Manager

Church Shop Merch

Mar 2023 - Sep 2024 (1 year 6 months)

Managed and updated product inventory in WordPress, imported products via CSV, and edited images to ensure accurate listings and seamless stock tracking. Streamlined product data processes to improve e-commerce efficiency and customer experience.

WordPress Image Editing Process Improvement

CEO Executive Assistant

Virtual Buddy 24/7

Jan 2020 - Jan 2023 (3 years)

Managed executive inboxes, schedules, and reports while supporting business owners with correspondence and task execution, completing projects independently and handling sensitive information with discretion.

Executive Support Calendar Management Reporting Confidentiality

Social Media Manager

Bad Habits

Jan 2020 - Jan 2021 (1 year)

Developed and executed social media campaigns and designed brand-aligned content that increased engagement and visibility, using performance metrics to optimize strategies and drive conversions.

Social Media Management Canva Content Creation Campaign Strategy Performance Analysis Graphic Design Scheduling

Education

Degrees, certifications, and relevant coursework

DMC College Foundation Inc.

Bachelor of Science, Radiologic Technology

2018 - 2022

Completed a Bachelor of Science in Radiologic Technology program from August 2018 to May 2022, focusing on clinical imaging techniques and patient care.