Fikile Rojie

I am a customer support specialist with over eight years' experience supporting UK and US clients across healthcare, retail, utilities, and technical environments. I specialize in non-voice channels, including chat and email, and bring strong written communication and documentation skills.

In remote scheduling and administrative roles I have managed appointment booking, rescheduling, cancellations and follow-ups while maintaining accurate, confidential records and meeting service turnaround times. I consistently meet quality and accuracy targets in fast-paced ticketing and CRM systems.

My background includes technical troubleshooting, case documentation, knowledge-base navigation, and escalation management from roles at organizations such as Amazon, Webhelp, Capita SA and Sourcefit SA. I have maintained high accuracy and quality scores while supporting multichannel campaigns.

I am remote-ready with reliable internet, a quiet workspace, and experience working independently across time zones. I am pursuing further training in occupational health and safety and hold an Advanced Training of Trainers certificate.