At USFAS, I scheduled, coordinated and rescheduled healthcare appointments, while helping patients with appointment-related enquiries.
I handled inbound and outbound calls, confirmed appointment details and updated patient and appointment information in ModMed. I followed scheduling workflows and service standards while handling patient information confidentially.
At CALLZILLA (REMOTE), I supported customers by phone, email and chat, providing product-use guidance and working toward practical resolutions. I recorded interactions in Salesforce and Zendesk and escalated complex cases when appropriate.
At MERCHANTS SA, I handled customer retention and win-back interactions and provided technical support for internet connectivity, routers and applications. I troubleshot issues remotely, documented incidents and followed service requests through to resolution or escalation.
