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Nonjabuliso Mnisi

@nonjabulisomnisi1

Healthcare appointment scheduler at USFAS who coordinated patient bookings and updated records in ModMed.

At USFAS, I scheduled, coordinated and rescheduled healthcare appointments, answered patients’ appointment-related enquiries, and updated patient information in ModMed.

At CALLZILLA, I supported customers by phone, email and chat, investigating concerns and recording interactions in Salesforce and Zendesk. At MERCHANTS SA, I handled retention and win-back interactions and provided remote technical support for internet connectivity, routers and applications.

Experience

Work history, roles, and key accomplishments

Health Appointment Scheduler

USFAS

May 2026 - Sep 2026 (4 months)

Scheduled, coordinated and rescheduled healthcare appointments while supporting patients with appointment-related enquiries. Handled inbound and outbound calls, confirmed appointment details, and maintained accurate patient information in the scheduling system.

ModMed Scheduling Inbound Calls Outbound Calls Patient Communication Confidentiality Workflow Management

Customer Service Associate

Callzilla

Jun 2024 - Apr 2026 (1 year 10 months)

Supported customers through phone, email and chat, responding to product enquiries and concerns in a timely, professional manner. Provided product-use guidance, investigated issues, and recorded interactions accurately in CRM and support systems.

Salesforce Zendesk CRM Phone Support Email Support Live Chat Complaint Handling Escalation Management Remote Support

Customer Service, Retentions & Technical Support Associate

Merchants SA

Jan 2021 - May 2024 (3 years 4 months)

Handled customer retention and win-back interactions, helping customers understand available services and options. Provided technical and service support for internet connectivity, routers, and applications, troubleshooting issues remotely and documenting incidents.