Open to opportunities

Cheta Dubakeme

@chetadubakeme

Legally qualified legal assistant and customer support professional with 10+ years delivering compliant, empathetic service.

United Kingdom

Message

What I'm looking for

I want a role combining compliant legal/document work with empathetic customer support—using CRM and digital records in a fast-paced environment that values confidentiality, clear communication, and continuous improvement.

I’m a customer-focused, legally qualified professional with 10+ years of experience across customer service, care, and legal environments. I’m known for resolving client issues, managing sensitive information, and delivering high-quality support in fast-paced settings.

In customer-facing roles, I’ve handled transactions, resolved complaints, and supported multiple teams while maintaining a strong focus on service excellence. I also provided person-centred care, using digital systems for reporting and scheduling and communicating clearly with clients and teams.

On the legal side, I’ve managed contracts, ensured compliance, improved client communication systems, and supported litigation through legal documentation and client briefings. My professional ethos is simple: combine excellent communication and empathy with disciplined record management and administrative accuracy.

Experience

Work history, roles, and key accomplishments

Trading Assistant

Sainsbury’s Supermarkets Ltd

Nov 2025 - Jan 2026 (2 months)

Provided excellent customer service by handling transactions and resolving complaints while supporting multiple store departments. Delivered reliable assistance in a fast-paced retail environment.

Customer Service Complaint Resolution Multitasking Customer Empathy Time Management

Customer Service / Care Support Worker

Interaction Recruitment

Jun 2025 - Jan 2026 (7 months)

Provided person-centred care and communicated with clients and teams to support daily needs. Used digital systems for reporting and scheduling to maintain continuity of support.

client support Client Communication Digital Reporting Scheduling Team Collaboration Confidentiality Problem Solving

Support Worker

Mercury Care

Dec 2024 - Mar 2025 (3 months)

Delivered personal care with professionalism and maintained client wellbeing through consistent support. Kept accurate records and handled information with confidentiality.

Personal Care Delivery Client Records Confidentiality Professional communication Time Management Administrative Documentation Empathy

Contracts Administrator

Dipretare Nigeria Ltd

Dec 2022 - Dec 2024 (2 years)

Managed contracts and ensured compliance while improving client communication processes. Supported administrative delivery through organized documentation and follow-through.

Contract Management Legal & Compliance Client Communication Legal Documentation Record Management Administrative Support Attention To Detail

Legal Practitioner

Blackstone Chambers

Aug 2022 - Dec 2022 (4 months)

Provided litigation support through client briefings and preparation of legal documentation. Managed sensitive client information with professionalism and accuracy.

Litigation Support Briefings Legal Documentation Document Control Confidentiality Legal Administration