Sheena Dias

Coordinated, scheduled, and routed shipments with tracking to support timely delivery while preparing operational reports and analyzing data for trends or issues. Managed stock levels and warehouse operations, resolved escalated customer concerns, and proactively handled transport delays and shipment errors.

Set up, managed, and troubleshot the Cloud Video Platform (CVP) for remote hearings, ensuring all parties could connect successfully. Acted as court clerk by preparing e-bundles and case files, managing hearing lists, and maintaining accurate court records and databases.

Provided front-desk reception support by welcoming visitors, managing phone calls, maintaining visitor logs, and ensuring the reception area was professional and secure. Handled mail and courier processes, supported document handling, coordinated meetings and travel, and maintained inventory and office supplies.

Processed orders, created invoices, prepared contracts, and supported sales reporting while tracking sales figures and maintaining accurate records. Managed inventory and databases, handled client enquiries with after-sales support, and improved departmental efficiency by implementing new software tools.

Managed day-to-day import shipments by booking freight, arranging air/ocean/road transportation, and ensuring inventory was maintained to meet service needs. Completed customs entries and documentation, audited customer interactions to enforce service standards, and coached employees using performance feedback.

Completed Level 7 in Business Administration with Project Management, HR Management, and Business Management through Reed Courses in London.

Completed a Certificate in Business Administration from LCG in London.

Completed a Certificate in Reception Diploma from New skills in London.

Completed English Level 2 through Of stead in London.

Completed English Level 1 through Learningonline.xyz in London.

Earned a Certificate in Customer Service (Level 2 & 3) from New skills in London.