Open to opportunities

Rachel Gathecha

@rachelgathecha

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Executive Assistant and operations/compliance partner delivering calm, audit-ready support for senior leaders.

Kenya

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What I'm looking for

I’m looking to support leadership in fast-paced international environments, ideally with strong discretion and compliance focus. I’m fully remote (EAT UTC+3) with overlap across European/UK/African business hours, and I’m ready to own coordination, reporting, and process improvements.

I’m an Executive Assistant and operations support professional with 16 years of experience across regulated, mission-driven environments in aviation, banking, and education. I support senior leadership with complex calendar coordination, meeting preparation, sensitive documentation, and cross-functional liaison—especially in high-stakes, fast-paced settings where discretion under pressure matters.

At Kenya Airports Authority, I currently support departmental leadership across a 574-person operation, producing structured, audit-ready records aligned to ICAO international standards. Earlier at Family Bank Limited, I handled KYC and customer due diligence under Central Bank of Kenya regulation, strengthening my early discipline around confidentiality. I’m known for professional maturity, calm judgment, and a no-task-too-big-or-small approach, while also delivering workforce scheduling, compliance dashboards, and executive briefings.

Experience

Work history, roles, and key accomplishments

Current

Operations Support & Compliance Analyst

Current

Kenya Airports Authority

Mar 2018 - Present (8 years 4 months)

Support departmental leadership in a regulated, 24/7 aviation operations environment by coordinating executive calendars, maintaining audit-ready regulatory documentation, and managing workforce lifecycle tracking. Serve as a central cross-functional liaison and produce structured reports and compliance dashboards aligned to ICAO international standards.

Calendar Management Meeting Preparation Regulatory Documentation Executive Briefings Workforce Scheduling Rostering Process documentation SOP Development Google Workspace Microsoft Office Excel

Assistant Registrar, Admissions

Mount Kenya University

Dec 2012 - Feb 2016 (3 years 2 months)

Managed high-volume student records and admissions tracking to ensure data integrity and consistent reporting to leadership. Resolved frequent multi-department inquiries while maintaining thorough documentation across the admissions process.

Student Records Management Database Management Reporting Stakeholder Inquiry Resolution

Customer Service Representative

Family Bank Limited

Jan 2010 - Feb 2012 (2 years 1 month)

Handled front-office customer support in a Central Bank of Kenya regulated environment, managing sensitive KYC documentation and due diligence workflows with audit-level accuracy. Maintained customer records in CRM systems, reconciled daily financial records, and liaised with internal departments to resolve account and compliance issues.

Customer Service KYC Customer Due Diligence Regulatory Compliance CRM Systems Confidentiality

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Arts

2004 - 2008

Grade: 2nd Upper Division

Earned a Bachelor of Arts degree (2nd Upper Division) at Kenyatta University from 2004 to 2008.

International Civil Aviation Organization (ICAO)

ICAO AVSEC Certifications, Aviation Security (AVSEC)

Completed ICAO aviation security certifications, including AVSEC National Instructor, AVSEC National Inspector, Air Cargo & Mail Security, and MANPADS Mitigation.