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Fernndo Ochoa

@fernndoochoa

Computer technician at Beacon Hill Staffing supporting UCDavis Medical Center staff with technical issues.

At Beacon Hill Staffing - UCDavis Medical Center, I provide technical support to hospital staff by phone, web, and email. I handle incidents and help facilitate crisis events.

I also participate in cross-team projects and hardware and software implementations or upgrades. When needed, I assist with equipment inventory and network-device configuration changes.

At VSP Global – CompuCom System Inc., I supported Windows and Mac users, mobile devices, and Microsoft Office 365. I created and maintained user accounts in Microsoft Active Directory and helped coordinate local IT coverage during rollouts.

Earlier, I tested and repaired PCs and Apple computers at PowerOn Services, supported Apple customers in Spanish at Apple Computer Inc., and provided Mac support at Intel Corporation – CompuCom Systems. I also performed diagnostic testing and repair of Apple devices at Apple Computer Inc.

Experience

Work history, roles, and key accomplishments

Current

Client Services Technician Level 2

Current

Beacon Hill Staffing

Dec 2019 - Present (6 years 10 months)

Provided extensive technical support to UCDavis hospital staff via phone, web, and email, including call handling, problem management, incident management, and crisis event facilitation. Interacted with other support groups to resolve cross-team technical issues and participated in cross-team projects.

Technical Support Incident Management Problem Management Inventory Management Network Configuration Hardware Software

Senior Mac Support Technician Level 3

VSP Global

Aug 2016 - Dec 2019 (3 years 4 months)

Responded to technical assistance requests in person, via phone, and remotely for Windows and Mac OS systems, tablets, smartphones, and Microsoft Office 365. Resolved complex technical issues, managed user accounts and security with Active Directory, and led local IT team during rollouts.

Windows MacOS Microsoft Office 365 Active Directory Virtual Machines Troubleshooting IT team management Asset Management Deployment

Computer Auditor/Repair Technician

PowerOn Services

Mar 2015 - Jul 2016 (1 year 4 months)

Analyzed and performed functional testing of Windows PCs and Apple computers to determine resale value. Troubleshot, diagnosed, and repaired PCs and Macs for resale, and performed diagnostics on Android, Windows Mobile, and iOS devices.

Hardware Diagnostics PC Repair Mac Repair Android iOS Windows Mobile Troubleshooting

AppleCare Tier 1 Spanish Support

Apple Computer Inc.

Aug 2014 - Mar 2015 (7 months)

Provided technical support for all Apple products to Latin America regions, handling escalated technical questions via telephone. Maintained above average customer satisfaction and exceeded expectations in effective issue resolution.

Apple Products Technical Support Customer Service Spanish Troubleshooting Sales

Apple Technician Level III Macs@Intel Program

Intel Corporation

May 2010 - Aug 2014 (4 years 3 months)

Performed extensive diagnostic hardware and software troubleshooting on Apple laptops and desktops in helpdesk support. Deployed Apple laptops to new hires and configured them with Intel software, and provided technical support to Mac users on Intel Corporate Network.

MacOS Troubleshooting Hardware Diagnostics Software Troubleshooting Deployment Technical Support Unix Command Line

AppleCare iPhone & iPod Rework Technician

Apple Computer Inc.

Aug 2010 - Apr 2013 (2 years 8 months)

Performed extensive diagnostic testing and repair of Apple's iPhone, iPad, and iPod products. Identified functional defects on peripheral devices and performed Visual Mechanical Inspection to determine product abuse or damage.

Apple Products Diagnostic Testing Repair GSX Visual Inspection Troubleshooting

Education

Degrees, certifications, and relevant coursework

Northwestern Technical College

Diploma, Networking Technologies

2004 - 2005

Completed a Networking Technologies Diploma with coursework in computer maintenance, operating systems, Novell and Linux administration, internet fundamentals, and Microsoft administration.