Fernando Torres
@fernandotorres2
I coordinate event operations and deliver high-quality bilingual customer experiences.
El SalvadorWhat I'm looking for
At TouchMK, I coordinate monthly event operations with brand managers, setup teams, and logistics partners. I verify materials, supervise on-site activities, and validate event sales reporting.
Previously, I supported customers at Telus International and Getcom International across billing, transactions, product activation, airline bookings, and loyalty programs. I managed phone, chat, email, and back-office case follow-ups while maintaining customer satisfaction.
I'm pursuing Computer Systems Engineering and bring native Spanish and C1 English communication skills. I also volunteer on community programs that improve learning spaces and create development opportunities.
Experience
Work history, roles, and key accomplishments
Coordinator
TouchMK
Jan 2026 - Present (8 months)
Coordinating with brand managers to establish activity requirements, schedules, and operational needs for monthly events. Supervising on-site activities to ensure smooth operations and timely resolution of issues.
Assisted customers with billing and balance inquiries, ensuring accurate and timely resolution. Created support tickets for transaction validation, product activation, and service follow-ups.
Volunteer
We Give Where We Live
Nov 2024 - Nov 2025 (1 year)
Participated in community programs focused on building and improving learning spaces. Supported initiatives that create opportunities for personal and professional development.
Customer Service Representative
Getcom International
Aug 2021 - Mar 2023 (1 year 7 months)
Provided customer support for airline bookings, flight inquiries, and loyalty program assistance. Managed back-office operations including email response, chat support, and case follow-ups.
Education
Degrees, certifications, and relevant coursework
Universidad Francisco Gavidia
Engineering, Computer Systems Engineering
Pursuing a degree in Computer Systems Engineering with an expected graduation in 2027.
Colegio Salesiano Santa Cecilia
Technical High School Diploma, Computer Science and Technical English
Earned a Technical High School Diploma in Computer Science and Technical English in October 2018.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
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