Chad Kersch
@chadkersch
Detail-oriented Benefits Verification Specialist with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated Benefits Verification Specialist with a strong background in healthcare and customer service. My experience at Omni Interactions has honed my ability to coordinate effectively with prescribers and insurance providers, ensuring that patient prescription refill requests are processed accurately and on time. I take pride in maintaining HIPAA standards while providing exceptional support to patients, demonstrating my commitment to their well-being.
Previously, I served as a Lead in Outbound Sales at Pyx Health, where I managed team goals and conducted training for new hires. My role involved providing emotional support to patients in crisis, showcasing my ability to remain calm and effective in high-stress situations. My earlier experience as a Sales Manager and Service Delivery Analyst has equipped me with strong problem-solving skills and the ability to adapt to various challenges in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Benefits Verification Specialist
Omni Interactions - CapGemini/CVS Specialty
Jan 2023 - Present (2 years 6 months)
Coordinated with prescribers and insurance providers to obtain or follow-up on Prior Authorization requests. Ensured that patient prescription refill requests were filled accurately and on-time.
Lead - Outbound Sales
Pyx Health
Jan 2021 - Dec 2022 (1 year 11 months)
Managed day-to-day goals of the team to ensure quality and adherence standards were met. Conducted training for new hires and hosted training opportunities for all team members.
Sales Manager
EnvironMetal Recycling
Jan 2010 - Dec 2016 (6 years 11 months)
Identified leads by making off-site visits with distributors and oversaw logistics of inbound and outbound shipments. Negotiated contracts with clients.
Service Delivery/Processing Analyst
Zurich Insurance Services
Jan 2007 - Dec 2010 (3 years 11 months)
Ensured data entry and indexing standards were met with incoming and outgoing documents. Provided support to insurance agents by providing detailed descriptions of indexed documents.
Education
Degrees, certifications, and relevant coursework
NANew York Film Academy
BFA in Acting for Film, Acting for Film
Completed a Bachelor of Fine Arts in Acting for Film. Focused on developing acting techniques and performance skills for cinematic productions.
FCFlorida State College
AA in Business Administration, Business Administration
Obtained an Associate of Arts in Business Administration. Studied foundational business principles and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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