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Fernando Macias

@fernandomacias

Claims Supervisor at Lincoln Financial Group, leading STD, FMLA, and state leave teams and improving claims operations.

At Lincoln Financial Group, I lead operational performance and employee development for Short-Term Disability, FMLA, and state statutory absence programs. I was selected to form a new claims team focused on eligibility verification and developed workflows, procedures, and quality standards for compliant, consistent claim outcomes.

I use Tableau, Excel, and internal claims systems to monitor performance and inform staffing and workflow decisions. Previously, I managed disability claims at Cigna of California and led regulated projects as Program Manager at E4C Technologies.

Experience

Work history, roles, and key accomplishments

Current

Claims Supervisor

Current

Lincoln Financial Group

Jan 2021 - Present (5 years 9 months)

Lead operational performance and employee development for Short-Term Disability, FMLA, and state statutory absence programs within a high-volume claims processing environment. Manage teams of up to 15 direct reports, drive process improvements, and deliver presentations to employer groups.

Claims Operations STD LTD FMLA Absence Management Team Leadership Performance Management Tableau Excel Data Analysis Process Improvement Stakeholder Communication

Current

Head Coach

Current

SGV Express / Phoenix Surf

Jan 2010 - Present (16 years 9 months)

Head coach for youth soccer teams, responsible for team development and coaching.

Coaching Leadership team development

Program Manager

E4C Technologies

Jan 2010 - Dec 2019 (9 years 11 months)

Led cross-functional teams delivering complex, regulated projects on time and within scope. Coordinated with customers, manufacturers, and regulators to ensure compliance and delivery, and performed liaison work.

Project Management Cross Functional Collaboration Regulatory Compliance Stakeholder Communication Liaison

Disability Claims Manager

Cigna of California

Jan 2005 - Dec 2008 (3 years 11 months)

Managed Short and Long Term Disability claims for multiple clients, ensuring accuracy, compliance, and timely adjudication. Recognized for consistently meeting productivity and quality benchmarks and selected to lead team meetings and department presentations.

Disability Claims STD LTD Claims Adjudication Compliance Quality Assurance