Rachel Digmann

I’m a Senior Insurance Claims & Benefits Professional with 25+ years of experience in insurance, financial services, and customer operations, including 13 years specializing in disability claims. I’m recognized for leading fraud detection initiatives, mentoring and developing claim professionals, and making complex claim determinations while balancing empathy, compliance, and business objectives.

As a Claim Specialist III at TruStage (2013 to 2026), I investigated and adjudicated complex disability and specialty insurance claims while maintaining superior quality, productivity, and customer service standards. I led Claims Department Special Investigations Unit (SIU) referrals, preventing hundreds of thousands of dollars in fraudulent claim payments, and I served as the first point of escalation for complex customer situations before management involvement. I also performed quality assurance reviews to ensure technical accuracy and policy compliance, and I mentored and trained newly hired Claim Specialists.

Earlier, I served as a Service Representative I / Subject Matter Expert at TruStage (01/2010 to 01/2013), supporting multiple insurance products and helping representatives with complex policy interpretation. Before that, I worked as an Individual Investor Retirement Specialist at Principal Financial Group (2007 to 2008) and ranked #1 in Asset Retention, and I supervised daily operations for a team of 30+ at Best Buy (2000 to 2007), interviewing, hiring, training, coaching, and evaluating employees.