Open to opportunities

Fernando Aguirre

@fernandoaguirre

Bilingual Medical Interpreter and customer support professional delivering compassionate, accurate care in fast-paced call environments.

Mexico

Message

What I'm looking for

I’m looking for a role where I can use bilingual communication to support patients and customers—handling high-volume calls, appointments, and documentation—with a compliance-first, fast-paced team that values empathy and clarity.

I work as a bilingual Medical Interpreter with a strong Customer Service & Patient Support mindset. I provide real-time English-Spanish interpretation for healthcare providers and patients, and I handle high-volume inbound calls while staying professional, empathetic, and confidential.

I also bring experience across call center operations, appointment setting and follow-ups, and accurate records management. From outbound patient outreach to technical troubleshooting and CRM-based documentation, I focus on compliance, problem-solving, and cross-cultural communication that improves the patient and customer experience.

Experience

Work history, roles, and key accomplishments

Medical Interpreter

LanguageLineSolutions

Dec 2024 - Jul 2025 (7 months)

Provided real-time English-Spanish interpretation for healthcare providers and patients, handling high-volume inbound calls with professionalism, empathy, and confidentiality. Completed appointment scheduling outreach and documented interactions according to compliance and quality standards.

Medical Interpretation Inbound Calls Call Center Software CRM Appointment Setting Records Management Documentation Confidentiality Compliance

Interpreter

Cyracom

Sep 2024 - Nov 2024 (2 months)

Served as an English-Spanish interpreter, facilitating clear communication in professional and sensitive situations. Supported accurate documentation and compliance while working in a fast-paced call environment.

English Spanish Interpretation Bilingual Communication Listening Multitasking Cross Cultural Communication Documentation Compliance

Customer Service & Technical Support Rep

IntouchCX/Beliveo

Mar 2024 - Aug 2024 (5 months)

Managed inbound customer inquiries for home security systems, providing technical troubleshooting and support in a high-volume call environment. Promoted and upsold services while maintaining accurate records in call center software and CRM systems.

Customer Service Technical Support Security Troubleshooting Inbound Calls Call Center Software CRM Customer Relationship Management Problem Solving

Owner & Sales Representative

Abarrotes Fernando

Jan 2023 - Feb 2024 (1 year 1 month)

Owned and managed daily retail operations, including customer service and inventory control. Built customer relationships through personalized service, handled transactions, and maintained accurate business records.

Retail Operations Customer Service Sales Support Inventory Control Customer Relationship Management Records Management

Education

Degrees, certifications, and relevant coursework

Cyracom

Interpreter, Interpreter Training

Completed interpreter training with Cyracom, supporting clear communication between English- and Spanish-speaking individuals in professional and sensitive settings. Demonstrated strong listening, multitasking, and accurate documentation for compliance and quality standards.