Open to opportunities

Fernanda Martinez

@fernandamartinez

I improve healthcare credentialing quality, operational workflows, and analyst performance in remote international teams.

Mexico

Message

What I'm looking for

I'm looking for an operations or quality assurance role where I can improve workflows, support teams with actionable feedback, and contribute in a remote, international environment.

At CERTIFY, I manage healthcare credentialing and recredentialing workflows for prescribers and facilities, supporting documentation, case processing, and client discussions on improvement areas.

As a Quality Assurance Specialist, I verify workflows against quality standards and create action plans and feedback for analysts with low-quality performance. Previously at Helpware on the Vinted account, I evaluated agent performance, reviewed marketplace catalog content, and handled counterfeit-related cases.

I'm fluent in English and advanced in French, with experience in technical support, customer service, teaching, and cross-cultural communication in remote environments.

Experience

Work history, roles, and key accomplishments

Quality Assurance Specialist

Certify

Mar 2026 - Jul 2026 (4 months)

Verified credentialing and recredentialing workflows to ensure quality standards. Created action plans and provided feedback to analysts for low-quality performance.

Healthcare Credentialing Quality Assurance Documentation Feedback