Juan Ignacio Moreno
@juanignaciomoreno
Quality Assurance specialist focused on audits, error pattern analysis, and proactive, customer-ready communication.
MexicoWhat I'm looking for
I specialize in quality assurance, bringing a strong foundation in customer service and communication. I’m bilingual (English–Spanish), and I can clearly convey complex concepts while translating and editing content when needed.
Most recently, as a Specialized Quality Agent and AI Project Supervision support, I ensure training and development teams follow best practices through audits, error pattern analysis, and corrective solutions that improve accuracy and efficiency. I also have hands-on experience as an assistant to a director and in supervisor/operations work, where my teamwork, adaptability, and ability to work under pressure help deliver seamless outcomes.
Experience
Work history, roles, and key accomplishments
Specialized Quality Agent
Scale AI
Feb 2022 - Jan 2025 (2 years 11 months)
Ensured quality during AI training by conducting audits, verifying adherence to best practices, and escalating issues through structured review. Performed error pattern analysis and supported catalog taxonomy review to improve accuracy and relevance for end users.
Assistant to the Director
Consultoría Mloaeza.io
Sep 2020 - Jun 2021 (9 months)
Supported the director with day-to-day coordination, contributing to smooth team collaboration and proactive problem-solving. Leveraged strong communication and adaptability to help maintain positive outcomes in fast-changing situations.
Collections Agent
AT&T
Jan 2018 - May 2018 (4 months)
Handled collections responsibilities while maintaining focus and productivity under pressure. Used clear communication skills to support resolution efforts in customer-facing interactions.
Greenhouse Operations & Build
Working Farm
Aug 2011 - May 2013 (1 year 9 months)
Managed a 300 m2 greenhouse and completed maintenance tasks under demanding conditions. Performed carpentry and construction work while staying productive and detail-oriented.
Freelance Storyboard Translator
Freelance
Translated and edited video game storyboards for independent developers, ensuring accurate bilingual communication and consistency of meaning. Applied creative thinking to support clear storytelling across languages.
Education
Degrees, certifications, and relevant coursework
Ibero University
Interactive Design (1-year program), Interactive Design
2012 - 2013
Completed a 1-year Interactive Design program at Ibero University starting 07/2012.
SAE Institute
2016 -
Completed an education program at SAE Institute (08/2016).
Skara
Certified Professional Makeup Artist, Makeup Artistry
2020 -
Completed a Certified Professional Makeup Artist program (07/2020).
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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