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Chris Corella

@chriscorella

Professional with 4+ years of experience in CDD/EDD, AML investigations, fraud prevention, and regulatory compliance in crypto banking environments.

Mexico

Message

What I'm looking for

Seeking a remote AML/KYC compliance role in fintech/crypto to grow into greater responsibility and impact within a strong compliance culture.

Built and maintained quality frameworks across KYC, AML, and screening operations, leading audits and training initiatives that sustained 90%+ quality across a 20-member team and manteining documentation accuracy. Streamlined KYC and due diligence workflows to strengthen regulatory alignment and reduce compliance gaps. Regularly reviewed customer profiles, validated documentation, tracked risk indicators, and supported internal reviews to enhance transparency and mitigate financial crime risk.

Experience

Work history, roles, and key accomplishments

Assistant Quality Manager

Support Services Group

Oct 2020 - Nov 2025 (5 years 1 month)

Continuously updated and adapted KYC, AML, compliance, and screening processes to evolving regulatory requirements. Implemented standardized review criteria, led targeted audits and trainings, and strengthened escalation workflows, sustaining 90%+ quality across a 20-member team while improving documentation accuracy and audit readiness.

Cross Functional Collaboration Quality Assurance KYC Compliance Auditing Training Data Analysis Risk Monitoring Documentation Verification

Bilingual Telephonic Agent

Results

Mar 2020 - Oct 2020 (7 months)

Provided bilingual customer service and warranty support via calls and emails, tracked shipments, and coordinated between customers and suppliers to resolve issues efficiently.

Customer Service Bilingual Support Warranty Support Order Tracking Email Communication Call Handling Supplier Coordination Issue Resolution

Bilingual Telephonic Agent

Internet Brands

Jan 2019 - Mar 2020 (1 year 2 months)

Provided bilingual technical support for SMB servers, troubleshooting issues and assisting customers to maintain service availability.

Technical Support Bilingual Support Server Troubleshooting Customer Support Ticketing Remote Diagnosis Escalation Management SMB

University Psychology Teacher

Universidad Tec. Milenio

Jul 2018 - Dec 2019 (1 year 5 months)

Taught undergraduate psychology courses, developed curriculum and assessments, and supported student learning and academic development.

Lesson planning Teaching Curriculum Development Assessment Design Student Mentoring Academic Administration Lesson Planning Higher Education

Bilingual Telephonic Agent

Results

Nov 2017 - Nov 2018 (1 year)

Delivered bilingual customer service and basic technical support in English, resolving customer inquiries and providing service assistance.

Customer Service Bilingual Support Technical Support Call Handling Troubleshooting Communication Issue Resolution

Bilingual Telephonic Agent

Teleperformance

Jun 2016 - Jul 2017 (1 year 1 month)

Provided technical support and bilingual customer service with opportunities for sales, troubleshooting user issues and assisting customers in English and Spanish.