Ximena Rodriguez
@ximenarodriguez
I support healthcare customers and operations through empathetic, accurate account resolution.
MexicoWhat I'm looking for
I've supported U.S.-based medical clinics through Impact Advisors México, managing high-volume inbound and outbound calls, appointments, medical services, and customer cases for Cardiac Solutions and Allied Physicians Group.
In revenue cycle management, I review financial and administrative information, follow accounts through resolution, address discrepancies, and coordinate with law firms while handling sensitive information carefully. I also bring customer service experience from TTEC and individualized communication skills from teaching English.
Experience
Work history, roles, and key accomplishments
Revenue Cycle Management
Impact Advisors México / Physicians Group
Jan 2025 - Jan 2026 (1 year)
Analyzed and reviewed financial and administrative information, managed and followed up on accounts, and coordinated with teams and law firms to ensure timely resolution.
Contact Center Specialist
Impact Advisors México Cardiac Solutions / Allied Physicians
Jan 2023 - Jan 2025 (2 years)
Managed inbound and outbound calls for medical clinics, identified customer needs, scheduled appointments, and resolved inquiries using multiple digital platforms.
English Teacher
Online / Presencial
Mar 2020 - Jun 2022 (2 years 3 months)
Designed and delivered English lessons for students of varying proficiency, adapting strategies and creating customized materials to meet individual needs.
Customer Service Representative
TTEC
Jun 2019 - Dec 2019 (6 months)
Handled customer calls for an optical products company, addressing product and order inquiries, shipment tracking, and returns while ensuring satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma Metropolitana (UAM)
Bachelor's Degree, Design
Pursued a Bachelor's Degree in Design with undergraduate studies, not completed.
Escuela Nacional Preparatoria No. 1 — UNAM
Technical Training, Banking
Completed technical training in banking.
Cambridge Assessment English
Teaching Knowledge Test (TKT), Teaching
Grade: Band 3
Earned the Teaching Knowledge Test (TKT) Modules 1, 2 & 3 with Band 3.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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