Open to opportunities

Christian Cantabrana

@christiancantabrana

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Experienced quality assurance leader in language services industry.

Mexico

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What I'm looking for

I seek a role that values innovation and teamwork, offering growth opportunities.

With over 7 years of experience in the language services industry, I have honed my skills in interpretation quality assurance, team management, and leadership. My results-oriented approach drives me to deliver exceptional outcomes while fostering collaborative and high-performing teams. I focus on empowering individuals and driving innovation, ensuring that I provide continuous support to those I work with.

In my current role as a Quality Assurance Lead at Voyce, I guide QA specialists, manage the escalation process for interpreter issues, and actively participate in developing strategies to enhance departmental performance. My commitment to quality is evident in my efforts to investigate anomalies, generate reports, and collaborate with cross-functional teams to improve workflows. I am always eager to expand my knowledge and experience to stay ahead of industry trends, contributing meaningfully to organizational success and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Lead

Current

Voyce

Dec 2023 - Present (1 year 5 months)

As a QA Team Leader, I guided QA specialists, managed interpreter issue escalations, and developed strategies to enhance departmental performance. I led team meetings, trained new specialists, and ensured adherence to quality standards while collaborating with cross-functional teams to improve workflows.

Quality Assurance Team Leadership Training Performance Management Process Improvement Communication Skills Problem Solving Cross Functional Collaboration

Quality Assurance Specialist

Voyce

May 2022 - Dec 2023 (1 year 7 months)

Evaluated interpreter performance based on ethical codes and industry standards, providing actionable feedback for skill development. Managed accurate record-keeping and supported continuous quality assurance efforts to ensure consistent service quality.

Quality Assurance Performance Management Feedback Record keeping Communication Skills Problem Solving

Remote VRI Medical Interpreter

Voyce

Nov 2020 - May 2022 (1 year 6 months)

Provided precise interpretation in the medical sector, demonstrating expertise in medical terminology and patient care procedures. Maintained neutrality and professionalism while managing sensitive situations.

Patient Care Communication Skills

Spanish Medical Interpreter

Propio Language Services LLC

Nov 2017 - Nov 2020 (2 years 11 months)

Delivered interpretation services for various sectors, including healthcare and government. Maintained confidentiality and accuracy while strengthening client relations through exceptional service.

Confidentiality Communication Skills

Video Remote Interpreter

Transglobal Inc

Nov 2017 - Jul 2019 (1 year 8 months)

Provided video and phone interpretation for medical and business calls, ensuring compliance with interpreting requirements and delivering precise communication.

Video Interpretation Compliance Communication Skills Medical Terminology

Over the Phone Interpreter

American Line Center

Feb 2017 - Sep 2017 (7 months)

Managed a variety of calls, including medical and emergency services, ensuring precise communication between clients and LEP while adhering to the interpreter code of conduct.

Communication Skills