felix sabani

My name is Felix Sabani, and I am a dedicated customer service representative with over two years of experience at Earthcare Services Limited in Nairobi, Kenya. I have honed my skills in resolving customer inquiries and complaints effectively, achieving a remarkable customer satisfaction rating of 90% throughout my tenure. My proactive approach allows me to identify potential customer concerns before they escalate, ensuring a seamless experience for clients.

In addition to my problem-solving abilities, I excel in building strong relationships with customers, which has led to increased loyalty and repeat business. I have successfully cross-sold and up-sold various waste reduction programs and recycling solutions, consistently exceeding sales targets. My technical proficiency with CRM software such as Salesforce and Zendesk, combined with my excellent communication skills, enables me to provide accurate and timely information to customers, enhancing their overall experience.