felix sabani
@felixsabani
Customer service representative with a strong focus on client satisfaction.
What I'm looking for
My name is Felix Sabani, and I am a dedicated customer service representative with over two years of experience at Earthcare Services Limited in Nairobi, Kenya. I have honed my skills in resolving customer inquiries and complaints effectively, achieving a remarkable customer satisfaction rating of 90% throughout my tenure. My proactive approach allows me to identify potential customer concerns before they escalate, ensuring a seamless experience for clients.
In addition to my problem-solving abilities, I excel in building strong relationships with customers, which has led to increased loyalty and repeat business. I have successfully cross-sold and up-sold various waste reduction programs and recycling solutions, consistently exceeding sales targets. My technical proficiency with CRM software such as Salesforce and Zendesk, combined with my excellent communication skills, enables me to provide accurate and timely information to customers, enhancing their overall experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Earthcare Services Limited
Apr 2021 - Present (4 years 2 months)
As a Customer Service Representative, I resolved customer inquiries and complaints via phone, email, and chat, achieving a 90% customer satisfaction rating. I identified critical issues for escalation, cross-sold waste reduction programs, and maintained strong customer relationships.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Environmental Planning and Management, Environmental Planning and Management
2016 - 2021
Grade: Honours (Upper Division)
Studied Environmental Planning and Management, focusing on sustainable practices and policies to manage environmental resources effectively.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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