Sharon Owino

I am a dedicated Customer Service Representative with over 8 years of experience in delivering exceptional customer support in fast-paced environments. My focus on customer satisfaction has enabled me to handle high call volumes effectively, resolve complaints efficiently, and enhance overall customer experiences. I pride myself on my strong communication and problem-solving skills, which have been pivotal in my ability to exceed performance targets.

During my tenure at Funscapes Limited, I provided outstanding support to over 80 clients daily, achieving a remarkable 95% customer satisfaction rate. My role involved not only resolving inquiries and concerns but also collaborating with cross-functional teams to ensure smooth customer journeys. I also took the initiative to train and mentor new hires, contributing to a more productive team environment. My commitment to excellence has been recognized through consistent achievement of KPIs, including First Call Resolution and Average Handling Time.