Open to opportunities

Felistus Mbugua

@felistusmbugua

Message

I generate qualified leads and grow customer relationships through consultative sales.

Kenya

Message

What I'm looking for

I'm looking for a sales or business development role where I can generate leads, build customer relationships, manage a sales pipeline, and contribute to revenue growth through consultative selling.

At Britam Insurance, I prospect and qualify 30+ leads weekly through cold calling, WhatsApp outreach, and referrals, converting conversations into insurance sales.

I manage lead records, inquiries, conversions, renewals, and referrals in CRM systems while building relationships that support retention and revenue growth.

Previously at Kenafric Industries, I managed the sales process from outreach through conversion, identified new B2C customers, and supported product launches through customer communication and feedback.

My earlier store management experience at SUSKK Limited strengthened my customer service, inventory, record-keeping, and complaint-handling skills. I bring a motivated, dependable, and empathetic approach to prospecting, negotiation, and long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Sales Agent / Marketer

BRITAM

Jan 2023 - Jan 2026 (3 years)

Prospected and qualified 30+ leads per week through cold calling, WhatsApp outreach, and referrals. Conducted discovery conversations to understand client needs, overcome objections, and close insurance product sales.

Prospecting Pipeline Management Lead Qualification Cold Calling Negotiation CRM Customer Relationship Management Product Promotion Upselling Cross Selling Reporting Time Management

Sales Representative

Kenafric Industries

Jan 2022 - Jan 2023 (1 year)

Identified and engaged new B2C customers to drive product adoption and market expansion. Managed end-to-end sales process from initial outreach to conversion, focusing on upselling and cross-selling opportunities.

Prospecting Pipeline Management Lead Qualification Cold Calling Negotiation CRM Customer Relationship Management Product Promotion Upselling Cross Selling Reporting Time Management

Store Manager

SUSKK Limited

Jan 2019 - Jan 2022 (3 years)

Managed inventory, receiving, and record-keeping of goods from suppliers. Handled customer inquiries, complaints, and ensured excellent service delivery.

Inventory Management Customer Service Record keeping Sales