Open to opportunities

Felister Nekea

@felisternekea

Detail-oriented remote customer support professional delivering fast email and live chat service with organized administrative precision.

Kenya

Message

What I'm looking for

I’m looking for a remote role where I can deliver high-quality customer support through email and live chat, handle tickets professionally, and keep records organized—while staying a reliable, communicative partner to help clients feel heard and supported.

I’m a detail-oriented professional with a strong background in Client Services and Remote Operations, focused on delivering high-quality Remote Customer Support. I provide efficient Email support and Live Chat assistance while maintaining professional Administrative support and precise Data entry. I identify client needs, collaborate with teams, and help ensure high satisfaction through organized record-keeping.

Clear, timely communication is my priority—I keep clients updated and make sure they feel heard and supported. I’m tech-savvy and adaptable with CRM software, Salesforce, ticketing systems, Google Workspace, and Microsoft Office, and I can quickly fit into new systems and processes. With strong conflict resolution, support ticket handling, and attention to detail, I’m a reliable partner for productive, stress-free client care.

Experience

Work history, roles, and key accomplishments

Patient Attendant

Nairobi Women's Hospital

Jul 2022 - Jul 2023 (1 year)

Provided high-level interpersonal support and companionship to clients in a high-stress environment. Anticipated needs and responded immediately to achieve 100% satisfaction while coordinating logistics to escort visitors and manage facility movements.

Companionship And Support Clean And Safe Environment Maintenance Escorting And Logistics

Medical Health Clerk

Gama Medical Centre

May 2020 - Mar 2021 (10 months)

Served as the first point of contact, greeting visitors and managing facility flow to support efficient clinic operations. Coordinated complex scheduling, handled phone/email inquiries professionally, and maintained confidentiality while processing financial documentation.

Patient Flow Management Scheduling Confidentiality Records Management Financial Documentation

Healthcare Assistant

Jocham Hospital

Oct 2019 - Mar 2020 (5 months)

Assisted with daily activities while maintaining a comfortable, safe environment for patients and guests. Upheld strict cleanliness and infection control standards to protect facility safety.

Patient Support Infection Control Health and Safety Compliance Safe Environment Maintenance Care Coordination