Looking for a job

carol kinya

@carolkinya

Message

I coordinate patient support, healthcare inquiries, records, and responsive customer service.

Kenya

Message

What I'm looking for

I'm seeking a Medical or Healthcare Virtual Assistant, Patient Coordinator, Medical Customer Support Specialist, or Case Coordinator role where I can provide efficient patient support, accurate documentation, clear communication, and reliable follow-up.

At Medical Administrators Kenya Limited, I support approximately 50 customers daily, handle healthcare-related inquiries, follow up on patient approvals, and coordinate timely issue resolution across clients, hospitals, and internal teams.

I maintain accurate records, prepare reports, resolve complaints, and handle sensitive information with discretion. My work is grounded in empathetic, patient-centered communication and dependable administrative support.

I'm pursuing a Bachelor of Science in Nursing and have clinical exposure in patient assessment, education, documentation, infection prevention, and basic clinical support at Coptic Hospital, KUTRRH, and Mbagathi County Hospital.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Medical Administrators Kenya Limited

Jan 2022 - Present (4 years 8 months)

Provide professional customer support to approximately 50 customers daily, handle inquiries, follow up on patient approvals, and maintain accurate records. Contributed to reduced complaints and received performance incentives.

Customer Service Healthcare Customer Support Patient Communication Documentation Report Preparation Complaint Resolution CRM Microsoft Office Google Workspace

Loan Officer

ASA Limited

Jun 2021 - Nov 2021 (5 months)

Processed approximately 20 loan applications monthly, conducted client assessments, prepared loan proposals, and maintained accurate records. Resolved client inquiries and developed repayment arrangements.

Loan Processing Client Assessment Documentation Records Management Compliance Communication Skills

Procurement & Production Intern

Imenti Tea Factory Company Limited

Jan 2019 - Apr 2019 (3 months)

Supported procurement activities, inventory management, payroll documentation, and production workflows. Assisted with stock issuance and maintained operational documentation.

Procurement Inventory Management Payroll Documentation Administrative Support Microsoft Office