Open to opportunities

Unia Pakia

@uniapakia

Message

Dependable healthcare and administrative professional focused on client support.

Kenya

Message

What I'm looking for

I seek a role in office administration, healthcare support, or customer service where I can apply my communication, record-keeping, and client-centered skills in a collaborative, ethical environment focused on growth.

I am a compassionate healthcare support and administrative professional with hands-on experience in clinical coordination, community health outreach, and virtual assistance. I prioritize clear client communication, confidentiality, and accurate record management while supporting day-to-day operations.

My background includes coordinating patient reception and billing at a medical centre, conducting home visits and health education as a community health assistant intern, and providing remote administrative support as a freelance virtual assistant. I have a Certificate in Community Health from KMTC and practical experience handling referrals, follow-ups, and documentation.

I bring strong customer service, data entry, and office software skills (Google Workspace and Microsoft Office), and I am eager to contribute to roles in office administration, customer service, healthcare support, or community outreach where I can apply my organizational abilities and commitment to professional ethics.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2024 - Present (2 years)

Provides remote administrative support including email management, appointment scheduling, and data entry while maintaining confidentiality and prompt client communication.

Scheduling Data Entry Client Communication Confidentiality Remote Collaboration

Community Health Assistant

Mlolongo Wellness Center

Apr 2023 - Oct 2023 (6 months)

Conducted home visits, client interviews, and community health education, maintained referrals and follow-up documentation, and collaborated with clinical supervisors to improve outreach.

Community Outreach Home Visits Health Education Record keeping Referrals Documentation Team Collaboration

Clinical Coordinator

Penda Medical Centre

Feb 2017 - Sep 2019 (2 years 7 months)

Managed patient reception, registration, billing and insurance claims, maintained confidential patient records and sales logs, and performed cash reconciliation to ensure accurate clinic operations.

Billing Insurance Claims Patient Relations

Sales Assistant

Nahila’s Fashion Boutique

Aug 2015 - Jul 2016 (11 months)

Assisted customers with product selection, processed cash and M-Pesa transactions, and maintained store cleanliness and visual product displays to support sales.

Customer Service Point of Sale Cash Handling M Pesa Visual Merchandising

Education

Degrees, certifications, and relevant coursework

Kenya Medical Training College

Certificate in Community Health, Community Health

Completed a Certificate in Community Health focusing on community health outreach, client interviews, record keeping, and preventive health education.