Open to opportunities

Flaviah Bokelo

@flaviahbokelo

Message

Customer support professional with 5+ years managing client data, inquiries, and records across healthcare and legal.

Kenya

Message

What I'm looking for

I’m looking for remote-friendly customer support work where reliability, clear asynchronous communication, and accurate records management drive client satisfaction and operational efficiency.

I’m a client-focused customer support and administrative professional with 5+ years of experience handling high volumes of inquiries with empathy, accuracy, and professionalism. I coordinate communications across teams, maintain confidential records, and ensure clear, timely updates—especially in fast-paced healthcare and legal environments.

I’ve strengthened service delivery by resolving client complaints, reducing response turnaround time by approximately 20%, and preserving data integrity across 100+ client records. From scheduling and cross-functional coordination to digitizing and authenticating sensitive records with 99%+ accuracy, I’m reliable in remote, asynchronous work where clear communication and attention to detail matter.

Experience

Work history, roles, and key accomplishments

Healthcare Assistant

Nairobi Hospice

Jan 2024 - Jan 2025 (1 year)

Provided compassionate end-of-life support while maintaining clear, professional communication with patients and families. Maintained accurate daily patient records, ensured compliance with care standards and infection control protocols, and handled sensitive conversations with discretion.

Palliative Care Support Infection Control Confidentiality Compliance With Standards Process Adherence

Customer Service Officer

Solvit Valuers and Assessors

Jan 2022 - Jan 2023 (1 year)

Handled 30–50 client inquiries daily via phone and email, ensuring timely follow-ups and strong service quality. Resolved client complaints and reduced response turnaround time by approximately 20%, while safeguarding 100+ client records and coordinating with valuation teams to streamline workflows.

client support Complaint Resolution Records Management Management Reporting Workflow Coordination

Data Entry Clerk

Milimani Law Courts / Stepwise Daproim Africa

Jan 2020 - Jan 2021 (1 year)

Processed and authenticated 100+ legal records daily with an accuracy rate exceeding 99%, ensuring strict confidentiality of sensitive data. Digitized and organized court records, implemented structured review procedures to reduce documentation errors, and updated case information in real time through cross-functional collaboration.

Confidentiality Organized Records Structured Reviews Case Data Updates Cross Functional Validation

Examination Clerk (Casual)

Kenyatta University

Jan 2018 - Jan 2019 (1 year)

Responded to 50+ student administrative inquiries weekly, providing accurate guidance on examination registration and clearance. Managed and verified examination documentation across departments with zero record discrepancies, issued examination cards, and maintained organized academic records to improve file accessibility and processing speed.

Examinations Policy Compliance Examination Card Issuance Organized Records Process Improvement

Healthcare Assistant

Aga Khan Hospital

Jan 2025 - Present (1 year 6 months)

Coordinated daily communication between patients, families, and multidisciplinary medical teams to ensure accurate, timely information flow. Documented patient records with strict confidentiality, conducted ABG tests using Prime Plus analyzer, and maintained zero documentation errors across entries.

Confidentiality Prime Plus Analyzer Specimen Coordination Time Management Clinical Documentation Inventory & Safety Protocols