Open to opportunities

Felisa Cuevo

@felisacuevo

Message

Hi, I'm Felisa, a Senior Specialist focused on building strong client connections.

Philippines

Message

What I'm looking for

I seek a role that values client satisfaction and offers opportunities for professional growth.

Senior Client Support Specialist: manage scheduling, lead team, resolve calls, analyze reports.

Experience

Work history, roles, and key accomplishments

Current

Senior - Client Relationship Specialist

Current

Globaltek BPO Inc.

Jan 2023 - Jan 2025 (2 years)

Specialized in managing customer interactions and relationships, providing insights and solutions to complex technical issues. Collaborated with team members to implement best practices and ensure compliance with company policies while maintaining high performance metrics.

Client Relationship Management Technical Support Team Collaboration Problem Solving Conflict Resolution Compliance Performance Metrics Customer Satisfaction Communication Skills

Technical Support / Customer Support

Sutherland Global Services

Jan 2019 - Jan 2020 (1 year)

Provided technical assistance to clients experiencing issues with devices, ensuring timely resolution and high customer satisfaction. Acted as the primary point of contact for clients, managing requests and maintaining strong client relationships through effective communication.

Technical Support Customer Relationship Management Communication Skills Problem Solving Conflict Resolution Time Management

Education

Degrees, certifications, and relevant coursework

Wesleyan University-Philippines

Bachelor of Science, Medical Technology

2012 - 2015

Completed a Bachelor of Science in Medical Technology, gaining knowledge and skills in laboratory techniques, diagnostics, and patient care, while developing strong analytical and problem-solving abilities.