PSPatrick James Delos Santos
@patrickjamesdelossan
Customer-focused technical support specialist with CRM expertise.
PhilippinesWhat I'm looking for
I am a versatile customer service and technical support professional with hands-on experience in CRM platforms such as Salesforce and QuickBooks, and familiarity with tools like Google Workspace, Avaya, and Zoom.
I have supported customers across billing, account management, and financial-technical issues, consistently meeting performance targets and documenting cases to maintain accurate records.
In roles at Sutherland, Foundever, and Teleperformance, I handled escalations, identified trends, and recommended process improvements to enhance customer experience and operational efficiency.
I bring strong communication, problem-solving, and adaptability to fast-paced environments and I am eager to join a team that values collaboration, quality performance, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Operations Expert II
Teleperformance
Jun 2025 - Sep 2025 (3 months)
Handled escalated customer concerns, analyzed account issues to identify trends, and collaborated with internal teams to recommend process improvements and ensure timely resolutions.
Financial Technical Support
Foundever
Nov 2023 - Mar 2025 (1 year 4 months)
Provided technical and account support for financial tools including QuickBooks, guided users through troubleshooting and setup, and documented cases in Salesforce to maintain accurate records.
Customer Service Representative
Sutherland
Sep 2022 - Jan 2023 (4 months)
Assisted customers with inquiries, billing issues, and account updates in a high-volume call center, consistently meeting quality, productivity, and customer feedback targets.
Education
Degrees, certifications, and relevant coursework
Saint Paul College of Technology
Diploma in Computer Programming, Computer Programming
2018 - 2020
Completed a Diploma in Computer Programming while working in customer operations between June 2018 and April 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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