Felipe Sauceda
@felipesauceda
Operations leader driving fraud prevention, team development, and compliance excellence.
United StatesWhat I'm looking for
I am an operations leader with extensive experience building and coaching high-performing teams in fraud investigations, AML/KYC and customer service environments. I have led training, hiring, and performance programs that improved quality, productivity, and compliance across large financial services operations.
My strengths include managing investigation workflows to meet SLAs, analyzing fraud trends to mitigate risk, and partnering across business lines to deliver procedural improvements. I combine data-driven decision making with hands-on coaching to foster strong employee development and operational excellence.
Experience
Work history, roles, and key accomplishments
Operations Sr Supervisor
Citi Bank
Apr 2025 - Present (5 months)
Lead and develop a team of Fraud SAR investigation analysts to meet performance metrics, improve quality and productivity, and reduce fraud losses through trend analysis and procedural compliance.
Sr Supervisor CRS
Citi Bank
Sep 2020 - Apr 2025 (4 years 7 months)
Managed and coached CRS teams to improve customer service scores, led hiring and new-hire training programs, and executed site initiatives to increase efficiency and employee retention.
AML/KYC Analyst
JPMorgan Chase
Jan 2015 - Sep 2020 (5 years 8 months)
Managed daily AML/KYC operations by reviewing alerts and transactions, conducting investigations, and providing mitigation recommendations to reduce money-laundering risk and improve procedures.
Customer Service Team Leader
JPMorgan Chase
Apr 2011 - Jan 2015 (3 years 9 months)
Coached and mentored specialists to improve customer service, adherence, and efficiency, handled performance and attendance issues, and supported team operations to raise service scores.
Store Manager
Finish Line
Jan 2005 - May 2011 (6 years 4 months)
Managed store operations including hiring, scheduling, training and merchandising, drove sales and profitability, and reduced shrinkage while leading a team of 15–20 staff.
Education
Degrees, certifications, and relevant coursework
McCollum High School
High School Diploma, General Education
High School Diploma awarded from McCollum High School in San Antonio, Texas in 2004.
Availability
Location
United StatesAuthorized to work in
Job categories
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