Open to opportunities

Regina Vasquez

@reginavasquez

Message

I am a senior fraud and operations leader driving risk mitigation and operational efficiency in financial services.

United States

Message

What I'm looking for

I’m seeking a senior fraud or risk operations role where I can lead teams, build analytics-driven detection tooling, ensure compliance, and drive measurable improvements in customer experience and operational efficiency.

I am a fraud and operations leader with deep experience in financial services and mortgage operations, currently managing a team of 14 in Fraud Risk Operations. I oversee ACH Late Payment Return processes, ACDV monitoring, NACHA adherence, and maintain 187 fraud procedures.

I lead development of fraud detection analytics and risk tooling, partnering with product, engineering, decision science, and vendors to close the loop on policies and performance. My work increased Medallia NPS by 15% within one year and includes strategy performance tracking, SAR filings, and complex investigations such as ATO and synthetic ID.

Prior to fraud, I spent 27 years in mortgage operations managing 100+ employees across regions and serving as an SME on underwriting systems and regulatory compliance. I hold a doctorate in Organizational Leadership and am bilingual in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Fraud Manager II

Current

Credit One Bank

Apr 2023 - Present (2 years 4 months)

Manage a team of 14 fraud agents overseeing ACH Late Payment Return processes, ACDV monitoring and upkeep of 187 fraud procedures; partnered with risk and engineering to build detection tooling and improved Medallia NPS by 15% within one year.

Fraud Operations ACH Vendor Management Fraud Detection Python SQL

Regional Operations Manager

All Western Mortgage

Aug 2019 - Apr 2023 (3 years 8 months)

Managed operations across multiple regions and over 100 team members, authored departmental procedures and served as SME while conducting mortgage fraud investigations and liaising with legal and auditors.

Fraud Investigation Team Leadership Policy Development Compliance Encompass Pipeline Analysis

Regional Operations Manager

Bank of England Mortgage

Apr 2018 - Aug 2019 (1 year 4 months)

Led operations and reporting for assigned branches, delivered training to sales teams, and managed pipeline progress to ensure timely loan processing.

Operations Management Reporting Sales Training Pipeline Management Compliance Team Coordination Encompass

Area Production Manager

New American Funding

Mar 2016 - Apr 2018 (2 years 1 month)

Oversaw loan funding to meet COE dates, coordinated cross-department workflows, and managed payroll/timecards to maintain branch production levels.

Operations Coordination Timecard Payroll Encompass

Processing Supervisor

HCM Loans

May 2014 - Mar 2016 (1 year 10 months)

Supervised processing teams, approved pricing exceptions, and managed contract-to-close workflows for builder business verticals.

Loan Processing Pricing Exceptions Team Supervision Pipeline Management Encompass

Processing Manager

CMG Financial

Jun 2012 - May 2014 (1 year 11 months)

Performed trend analysis on incoming pipelines to ensure file quality, escalated issues to leadership, and led processing teams to meet funding targets.

Pipeline Analysis Quality Control Team Leadership Loan Processing Escalation Management

Processing Supervisor

All Western Mortgage

Nov 2011 - May 2012 (6 months)

Ensured loans funded on or before COE dates, coordinated across departments, and managed payroll and PTO for branch staff.

Payroll PTO Team Management Encompass

Branch Manager/Owner

Supreme Lending

Feb 2004 - Sep 2011 (7 years 7 months)

Owned and managed branch operations, leveraging knowledge of Conventional, FHA, VA and USDA guidelines and automated underwriting to support loan origination and funding.

Branch Management Loan Origination FHA Guidelines Encompass Team Leadership