Felipe Girón Gil
@felipegirngil
I support Shopify merchants by resolving technical issues and improving COD operations.
ColombiaWhat I'm looking for
At Shop Circle, I support Shopify merchants using the Releasit COD Form app, resolving technical issues, customizing form settings, and configuring Cash on Delivery coverage rules to keep order processing running smoothly.
Previously, I coordinated logistics at US Xpress by tracking loads, managing carrier and broker updates, and resolving delivery issues. I bring bilingual Spanish-English customer support experience, business administration training, and hands-on proficiency with Shopify, Crisp, Notion, Slack, Excel, Word, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Shop Circle
Jun 2024 - Present (2 years 3 months)
Provided customer support for Shopify merchants using the Releasit COD Form app, diagnosing and resolving technical issues. Customized form features and configured Cash on Delivery coverage rules to meet merchant needs.
Logistics Coordinator
US Xpress
Jun 2022 - Jun 2024 (2 years)
Tracked loads to ensure on-time arrival and proactively resolved delivery issues. Coordinated with carriers and brokers via email and handled driver requests and day-to-day operational support.
Bilingual Agent
Teleperformance
Jun 2020 - Aug 2020 (2 months)
Delivered customer service over the phone, focusing on retention and satisfaction. Met individual performance targets and collaborated on team compliance goals.
Sales Advisor
Stick
Dec 2018 - Dec 2018 (0 months)
Advised customers and provided excellent service in a retail setting. Met individual sales budget and collaborated on group compliance.
Education
Degrees, certifications, and relevant coursework
Arbutus College
Diploma in Business Management, Business Management
2022 - 2022
Studied Business Management, focusing on key management concepts and practices.
Fundación Universidad del Norte
Bachelor of Business Administration, Business Administration
2017 - 2022
Pursued a degree in Business Administration, gaining a solid foundation in business principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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