Daniela Jimenez Castro
@danielajimenezcastro
Bilingual technical support specialist improving app reliability and e-commerce operations.
ColombiaWhat I'm looking for
I’m a highly articulate, tech-savvy bilingual professional (English C1 / Spanish native) with 2+ years of experience in technical application support, e-commerce operations, and digital content optimization.
In my Technical Support Specialist role, I handle advanced troubleshooting for mobile application issues, manage real-time critical incidents, perform root cause analysis, guide end-users through fixes, and document bugs to improve product stability.
I also bring strong operations experience—processing orders, coordinating carriers/3PL for lost or delayed packages, managing refunds, and supporting user access/security configuration. I streamline work with AI prompting, office automation in Google Workspace, and visual platforms like Canva, while delivering high-quality translations and content QA.
Experience
Work history, roles, and key accomplishments
Digital Strategist & Webmaster
Freelance Remote
Jan 2025 - Present (1 year 6 months)
Provided virtual assistance and workflow management for multiple client projects, coordinating communications and ensuring on-time delivery using Google Workspace. Created marketing content and automated parts of the content/administrative workflow using Canva, Capcut, and custom AI prompt templates.
Technical Support Specialist
Intouchcx – Spark Delivery
Aug 2024 - May 2025 (9 months)
Resolved advanced mobile application issues through structured troubleshooting and guided end-users through steps to fix software bugs. Managed critical incidents in real time and documented repetitive errors to improve product stability.
Customer Success Specialist & Logistics
Teleperformance – Nordstrom Account
Oct 2021 - Dec 2022 (1 year 2 months)
Coordinated delivery discrepancies by auditing third-party logistics and shipping carriers to track lost or delayed packages. Supported customers with secure order processing and user access management, contributing to customer satisfaction and resolution of escalations.
Education
Degrees, certifications, and relevant coursework
FADP (Graphic Design)
Undergraduate Studies, Graphic Design
Undergraduate Graphic Design studies in visual communication, brand identity, layout design, and multi-platform media asset production.
Universidad del Cauca
Bachelor of Arts, History
2026 -
B.A. in History studies focused on deep archival research, critical text analysis, and structured academic writing.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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